The UPS Store

Reviews

• BC

  Barbara Calheiros

  5 days ago
  5.0
  I had a great experience. All of the employees were incredibly kind, friendly, and helpful. They were very professional and worked quickly, making the whole process easy and efficient. I truly appreciate their excellent customer service and highly recommend this location!
• JS

  Julie Schreyer

  5 days ago
  5.0
  Excellent service from Kodi. He was very helpful with my multiple and confusing Amazon returns. He was kind , patient and understanding. I would go to the UPS store in Franklin again in a heartbeat! Thank you Kori!
• AS

  Alaa El Sayed

  Jun 26, 2026
  5.0
  Greeted at the door immediately felt welcome the vibe was amazing thanks to Tyler and the ladies at this location. Some of the friendliest, customer service oriented individuals that make any service you could possibly need. Tyler took care of our notary, and Aaliyah input our info in the system in minutes we were out. We are grateful for the pleasant experience and hope that these employees would be considered for future promotions/raises, they go above and beyond for their costumers I highly recommend this location 🤍
• NM

  naim meh

  Jun 26, 2026
  5.0
  Phenomenal experience thanks to Tyler and the ladies at this location. Some of the friendliest, customer service oriented individuals that make any service you could possibly need from the UPS store a breeze. Tyler took care of our notary, as Aaliyah input our info in the system and rung us up, in minutes we were out. Customer care is a priority here and the employees staffed at this location show it. We are grateful for the pleasant experience and hope that these employees would be considered for future promotions/raises.
• KC

  Kasey Cummins

  Jun 15, 2026
  5.0
  I’ve had nothing but great experiences at the UPS Store Franklin since the day they opened. It’s made such a difference having a location close by, especially compared to the Sparta store, which is farther, slower, and honestly just not as convenient. I couldn’t get away from that location fast enough. From day one, Franklin has been smooth, quick, and efficient. Even when there’s a line, they move things along and get everyone in and out without the stress or long wait times. Today was actually the first time I used the store for more than just Amazon returns I came in for a printing project. On Friday, Robin helped guide me through exactly what I could and couldn’t do, which ended up helping me finalize everything the right way. That direction alone made the process so much easier. When I came in Monday to pick it up, there had been a small mix-up and it wasn’t ready. I wasn’t upset at all these things happen but Tyler and Kodi immediately stepped in and handled everything without me even having to push for it. They took care of it right away, resolved the issue quickly, and made it right without hesitation, showing how much they value customer service when something gets missed. Shoutout to Tyler and Kodi (the twins) and Robin as well, they were all friendly, helpful, and genuinely cared about making things right. The whole team at this location clearly takes pride in their work. I really appreciate this store and will definitely keep coming back.

Frequently Asked Questions About The UPS Store