Primo Brands Delivery Carlstadt

Reviews

• BN

  belgnikub nikub

  Apr 14, 2026
  1.0
  Han account for 10 years, ever since they switched to Primo this has been nightmare. They are not consistent with monthly deliveries. We get random bills for items that NOT have been delivered. After all this mess we decided to close the acct. Have been waiting for 2 weeks for them to pick up my equipment. They schedule for a pick up and then the day of the pick up i get a text notification that the are unable to pick and will reschedule for a next day. The next day same message that they are unable to pick up. this has been going on for 2 weeks!!!!!!!!!! The WORST company to deal with! I a not sure if the upper management is aware of this. Now you understand why we closed the acct with them.
• AM

  Aaron Mcclenny

  Mar 13, 2026
  3.0
  Hey I filled-out an application online. And I'm just trying to find out if there's somebody that I can call. And speak to regarding the application. I have already called that 1800 hundred number.That they given me and I cannot get in contact with anybody from primo brands and carstadt New Jersey.
• LD

  Leticia Demarqui

  Dec 8, 2025
  1.0
  I would never recommend this company. So many deliveries were delayed, and when we finally tried to cancel and return the water dispenser, they simply could not get it done. I spoke to multiple customer service reps who all assured me the pickup was scheduled and the issue was “taken care of,” yet nothing ever happens. Meanwhile, they continue charging our account, month after month. We are now entering the third month of being billed for a dispenser we no longer use, after our account was supposedly closed—solely because they refuse to come pick it up. Responses take forever, no one follows through, and I honestly don’t know what else to do. Horrible customer service. Horrible delivery. They sell “convenience,” but the only thing we’ve gotten is a nonstop headache and unnecessary charges.
• KM

  Kyle Montuori

  Nov 21, 2025
  1.0
  This company was excellent before the merge. Do not use these people no matter how convenient they make it seem dealing with them is. It was a nightmare getting a refund for my bottle deposits, one supervisor will say one thing to you and the next another. Hours wasted on hold, I wish they never did the merge I loved getting my 5 Gallon Mountain Valley bottles but I would rather drive to whatever store has them to pick up the individual bottles then to ever do buisness with this company again.

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