Staples

Reviews

• DK

  Dani K

  Sep 30, 2026
  5.0
  Michael from the printing services has made my experiences much smoother and complete. His energy and customer service I would say is unmatched and top tier. Very respectful, patient and informative.
• LW

  larrietta white

  Sep 15, 2026
  1.0
  Staffing is terrible! It wasn’t always like this but i seen a new wave of staff and i don’t like going here anymore. When you ask for something it’s like you’re bothering them! It always seems dysfunctional at the printer counter as well. People in staples usually like showing you where something else not look over in this aisle even in a not so busy time. I really don’t like this location now.
• NN

  Nsi

  Sep 12, 2026
  5.0
  For Friday, September 11, 2026. I want to give a huge THANK-YOU to Micheal and Manager Margaret for their Uber-Professionalism. Micheal D received a raving review from a customer, UBSTYLIN, as I was slightly nervous and frustrated(while also agreeing) as I waited for my business cards order. He provided a solution to an issue that occured 24 hours prior due to a lack of communication from another employee. They were very kind and understanding as I stated that my frustration was not specifically with them; just the situation. They have great customer service skills and work well with others. Because of their work ethic, I was able to achieve the desired result for an event the next day. Forever grateful. Thank-you
• JH

  Jainah Habibul

  Sep 3, 2026
  1.0
  I came into Staples today, September 3rd, around 8:15 AM, shortly after opening, to get passport photos taken for my 3 month-old baby. There were three employees working, and while the store wasn’t extremely busy, there was definitely some customer traffic. We waited about 15 minutes before anyone came over to assist us. There was one employee in the photo section, but I ultimately had to have someone from the front come over to take my son’s photo. We took the photo, and then the employee left to help other customers, leaving us waiting another 10 minutes. When she finally came back, we were then told they needed to check for passport photo paper.Another 5 minutes went by while they looked for it. After all of that waiting, we were finally told that they were actually out of printing paper altogether and could not print the photos. The most frustrating part is that this could have been communicated to us from the beginning. Instead, we spent roughly 30 minutes going through this entire process only to find out that they couldn’t even complete the service And mind you, I had a 3 month old baby with me who was getting increasingly cranky and uncomfortable from having to wait around that long. Anyone with a baby knows how difficult it can be to keep them calm and cooperative, especially when you’re specifically there for something like a passport photo. If you’re out of the supplies needed to provide a service, customers should be told immediately. Checking that you have the necessary supplies should be basic opening-shift task management. I strongly suggest management address communication, competency, and task management of whoever was working the opening shift today. This was an incredibly frustrating and unnecessary experience, and unfortunately, I left without getting what I came into the store for. Very disappointing service
• BM

  Breanna Middleton

  Sep 2, 2026
  5.0
  I visited this Staples location around 10:00 AM for the first time since moving here from South Carolina. I needed to pick up some prints, and the young lady working at the register in the Print & Marketing department was absolutely EXCELLENT. While I was there, I literally sat and watched her work. She was multitasking, helping several customers at once, answering questions, completing orders, and even physically assisting customers who needed help with the machines. Through all of it, she remained calm, patient, friendly, and professional. I honestly sat there thinking, “I could NOT do this!” because she was dealing with so much at once and still kept a positive attitude. What really made me want to leave this review was an incident I witnessed with another customer. A man came in, and she asked him if he had placed his print order online because, if he had not, she would help him print it there in the store. The man clearly stated that he had already submitted it online, so she simply asked him for his confirmation number so she could locate his order. For absolutely NO reason, he became extremely rude and disrespectful toward her. He sarcastically said, “Thank you for your help,” and then actually told this young lady TO HER FACE that he hated Black women and made a comment about Black women having attitudes. I was completely shocked because I witnessed the entire interaction, and this employee did NOTHING wrong. She did not have an attitude with him. She was simply trying to help him find his order, just like she had been helping everyone else. What impressed me even more was how she handled his disrespectful and racist comments. She remained calm and professional and did not allow his behavior to change her beautiful personality. She continued doing her job and helping the other customers with the same patience and professionalism she had shown before the incident. I genuinely do not know how she remained that composed because I could not have done it. She handled an extremely disrespectful situation better than many people would have. She does NOT know that I am writing this review. I intentionally did not include her name because I never asked for it, but management should easily be able to determine who was working in the Print & Marketing department around 10:00 AM that day. Management, PLEASE recognize this employee. Give her an award, recognition, a raise, SOMETHING! Employees like her deserve to know that their hard work, patience, and professionalism are noticed. I truly wish we had more people like her in this world. I normally do not go out of my way to leave positive reviews, but after witnessing what happened and seeing the way she continued to treat everyone with kindness and professionalism, I felt like she absolutely deserved one. She is outstanding, and Staples is lucky to have her.

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