Staples

Reviews

• RB

  Riley Brown

  Aug 18, 2026
  1.0
  There were only 2 employees in the whole store and both couldn't be bothered to check out the long line of customers at the register. If you’re not going to hire employees to work the register maybe get a self checkout so we don’t wait for 15 minutes to buy a cardboard box
• JJ

  Jean

  Aug 12, 2026
  5.0
  Austin (guy with black beard) gave exceptional service. He was professional but very courteous. Which i appreciate even more!
• CC

  Clara Camilo

  Aug 9, 2026
  4.0
  I originally left a negative review after several frustrating experiences with the print department at this location. After speaking with the new General Manager, Nic, I wanted to update my review and give credit where credit is due. I have been a Staples customer for many years and have historically had very positive experiences with the print team. In May 2022, the team introduced me to the digital print service by encouraging me to email my projects to the store. Over the years, employees have helped me improve projects, suggested alternatives when I was pressed for time, and even introduced me to Canva. I have always appreciated that level of service. My recent experiences were very different. I recognize that I sometimes have last-minute printing needs, and I don’t expect the store to accommodate every request immediately. My frustration was with repeated situations where I felt there was little effort to find an alternative or explain what options were available. After my most recent experience, I ultimately cancelled my order and went to FedEx when they opened at noon on Sunday. Shawna was working by herself with approximately six customers and still went out of her way to help me find a more economical solution. She even cut my project in half for me. That experience really demonstrated how much of a difference a solution-oriented approach can make. However, I want to give Staples management credit for how they handled my feedback. Nic personally called me, listened to my concerns, apologized for my experiences, asked me to provide the details so he could look further into the situation, and invited me to give Staples another opportunity. That response made a difference. I appreciate a manager who is willing to listen rather than dismiss a customer’s concerns. I’m updating this review because I believe businesses should be held accountable when things go wrong, but they should also receive recognition when management makes a genuine effort to address the issue.
• MK

  Michael Kisiel

  Jul 26, 2026
  5.0
  Great service and great products
• RH

  Rhonda Hanson

  Jul 15, 2026
  5.0
  Staples provided me with a great quality order of service for my Mother's funeral. Photo on the cover was amazing. Quality and turn around time was quicker than they thought! Im very pleased with the Staples Copy Staff in Salem, NH!

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