RXO

Reviews

• HH

  Haley Hogue

  1 day ago
  1.0
  I ordered a bed and bedding from IKEA (who uses RXO for deliveries) and paid extra to pick my delivery date, so I expected things to go pretty smoothly. Instead, this was a complete mess. I was told I’d get a call 30 minutes before delivery, but that never happened. Luckily, I was tracking the delivery myself, or I probably would have missed them completely. They started unloading 3 boxes, and I initially assumed they were ours. Then I noticed one was part of a bookshelf, so I looked closer and realized the boxes had someone ELSE’S name and address on them. They had literally mixed up our orders! My husband had to run outside to stop the drivers before they left. They realized their mistake and started unloading our actual order and putting the other person’s boxes back on the truck. While I was checking the stuff they were bringing out, they got back in their truck and drove off WITHOUT EVEN UNLOADING THE MAIN PART OF OUR ORDER (the bed frame). My husband tried to get their attention again, but they were already gone. I immediately called RXO customer service to see if they could get the drivers to come back, since I knew at least one of the orders was still in town. Apparently, customer service can’t contact drivers directly and has to email “the local hub,” which then supposedly contacts the drivers. I never heard anything back. I called again for an update or even a phone number for the local hub, and they couldn’t give me either. So basically, they messed up our delivery, drove off with part of our order, and then had absolutely NO answers or solutions when I tried to get it resolved. I ended up having to call IKEA myself to explain what happened, and they told me they had already received FOUR complaint calls about RXO that same day. FOUR! That really says something. I understand mistakes happen, but the lack of communication and customer service was ridiculous. I paid extra for a specific delivery date, and somehow ended up having to chase down the delivery drivers and customer service just to try to get the correct order that I paid for. Honestly, one of the worst delivery experiences I’ve ever had. I would not want to deal with this company again, and if you have a choice, I’d seriously reconsider using them.
• JP

  Jessica Poe

  Sep 18, 2026
  1.0
  Horrible company, they sent guys here for installation and the guys didn’t want to do the job so they like and said my gas lines were rusted , after I got a plumbers opinion they said my lines are perfectly fine! Than I called them back and they scheduled another installation date 4 days after original delivery date. Night before they emailed me a cancelled and that I needed to reschedule, only open dates was 9 more days away! Than no one would return my calls, so called management. So to day I returned the item have to wait 10 days for them to come get it ! Never by from LG online! Rxo represents their company and don’t finish the job and than ghost you!
• SD

  Steve Deutsch

  Sep 17, 2026
  5.0
  I was very impressed with the kindness and politeness of the delivery team. My mattress came when it was promised. On the text they set there is a map where you can actually see where the truck is. It appears to be a well run organization.
• MG

  Mike Gonzalez

  Sep 17, 2026
  5.0
  RXO delivery was great, brought item to door. They worked very quickly and were only here a few minutes. Note: delivery was late one day due to dispatch over filled their truck, this was not the driver's fault. Driver texted me to alert delivery delay, this is great customer service.
• TR

  Taryn Ragels

  Sep 4, 2026
  1.0
  This has been an absolutely horrific experience. I have been on the phone with RXO for over 8 hours and been given 7 different delivery dates where I have received written messages saying my delivery date has been CONFIRMED. Not one of those dates has come to fruition. I've been told the truck only delivers every Thursday, the truck only delivers every other Thursday, the truck only delivers every 3rd Thursday, and the truck only delivers once a month. Which one is the truth? I've had customer support hang up on me when they can't give me a straight answer on multiple occasions. I will be opening a complaint with the Better Business Bureau ASAP because RXO has stolen my $2,000 worth of merchandise since they seem to refuse to deliver it.

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