United States Postal Service

Reviews

• OO

  Olivia

  Jun 16, 2026
  5.0
  Very helpful staff! Quickly helped me locate a package that was marked delivered but not in my mailbox.
• VL

  Victoria L

  Jun 4, 2026
  5.0
  Mark the post master has excellent customer service and went above and beyond helping me
• CL

  Christina Large

  Aug 14, 2023
  1.0
  Definitely don't come here for your Passport needs. The woman manning the front desk can't make it any more clear you are the biggest inconvenience to her miserable existence. She definitely shouldn't be customer facing. We had an appointment with photo for an infant. In case you choose to still come here, get your pictures done before. The digital camera in use is circa 2005 and it's horrible quality. We also were taking a photo of an infant. Her backdrop for him was taping together white plastic sacks and us putting the infant on the floor. She stated they do infants a lot, so why they don't have a white back drop for these scenarios would just be too much to ask for apparently. 🤷‍♀️ The photos all looked terrible and she asked what I thought. Ummm, I don't know. This isn't my profession, what do YOU think? I'm paying a fee for your expertise. She said she'd send it in with a "note" from her like the federal government gives a hoot what "Karen" out of Blair, NE attempted to do in acquiring said passport photo. I said I'd run to Walmart and take my own photo and just bring it back and she guffawed that the appointment is only 15 minutes and she had.... TEN appointments after me (she literally counted them aloud). Even worse, her superior looked on and didn't do or say anything to correct her employee awful behavior. This place could use some definite training and maybe somebody who doesn't hate people running the front. Even worse, the finished photo is crooked and her printer made the background gray (has to be white) so I know the passport I paid to expedite will get delayed because they want a new photo. 😒 Hold onto your receipts so you can get your photo cost returned! Save yourself the time and headache of dealing with incompetence and just make an appointment at the Millard passport location. They are kind, knowledgeable and treat you with respect.
• FR

  Frank Rocha

  Oct 23, 2019
  5.0
  Awesome people
• NH

  Nick Hennessy

  Jun 7, 2014
  1.0
  Without a doubt, the single worst customer service experience of my life. I had made an appointment to get a passport for my son because we were planning on leaving the country in a few months and had heard that Blair's post office could get the passport sent quicker than Omaha's. After driving for 45 minutes, we arrived and stated that we had made an appointment. The woman at the counter immediately asked for our filled out paperwork and copy of driver's licenses. I had told her that we were waiting to fill it out there and that no one told us we needed a copy of the license, just the license itself. She became very rude and told us they don't make copies there and refused to help us any further until everything was complete. My son's mother went to the local grocery store to make a copy while I waited, and the woman hid behind a wall, refusing to service me. When we got the copy, our "15 minute window" had expired and were told we would have to make another appointment. I may have uttered some profanity and she went to her supervisor who basically told us to get out. 2 hours of our early morning wasted, and worse, no passport for our son, meaning we have to postpone our trip out of the country. The man on the phone (her supervisor) made no mention of bringing in a photocopy of our driver's license or that we would have such a short amount of time to get it done.

Frequently Asked Questions About United States Postal Service