The UPS Store

Reviews

• WL

  William Longyard

  1 day ago
  2.0
  Can't afford to ship with UPS anymore. : (
• RI

  RVC Inc.

  Apr 24, 2026
  1.0
  The rudest people. I rent mailbox here. What a big mistake. They wont even send out a prepaid USPS for me. I've never had a UPS store say no. I was looking at a big stack of outgoing USPS on floor. This franchise is trash. Any other store cares about community and those near by. These are not good people. Anybody with a policy like that says allbyou need to hear. The lady was smug rude. These type of franchise owners dont care about community. Dont give your money to these owners. Looking at other reviews it makes sense. The replies look like AI as well.
• SH

  Sheldon Hirschuber

  Apr 15, 2026
  1.0
  Charged almost $5 to print one sheet of black and white paper.
• SW

  S. A. Walker

  Apr 11, 2026
  5.0
  Easy to work with and very friendly staff!
• NC

  N Collado

  Feb 26, 2026
  1.0
  Subject: Customer Service Complaint – Incorrect Shipment and Poor Customer Service at UPS Store #6024 I am writing to formally file a complaint regarding an issue with a package shipment and the customer service I received afterward. On February 25, 2026, at approximately 5:54 PM, I visited a UPS Store to ship a package to Charlotte. I worked with an employee named Isaiah (Employee ID #373401). During the transaction, Isaiah requested my identification and verified the shipping address with me. However, despite providing the correct destination address, the package was mistakenly shipped to my personal address instead of the intended recipient. After receiving the package back at my residence, I immediately went to UPS Store #6024 to resolve the issue. Unfortunately, my experience there was extremely disappointing. I spoke with Heather, who identified herself as the manager and notary public. Rather than assisting with a resolution, she was rude and dismissive throughout the interaction. She placed blame on me for allegedly confirming my address on the screen and did not demonstrate any willingness to investigate the employee error or provide a reasonable solution. As a customer, I expect professionalism, accountability, and support when mistakes occur—especially when they originate during a transaction handled by store staff. Heather’s lack of understanding and unwillingness to assist made an already frustrating situation significantly worse. I am requesting that this matter be reviewed, including the actions of both employees involved, and that appropriate steps be taken to address the shipping error and the unacceptable customer service experience. I would also appreciate guidance on how this situation will be resolved moving forward. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, NC

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