Primo Brands

Reviews

• RR

  Richard R

  2 days ago
  1.0
  Lying reps and management! Promised by customer service for call backs from the plant manager multiple several times. Never got the call back. They had put 13 full 5 gallon jugs in front of my garage door blocking my car and preventing me from getting out. You can understand the situation they put me in since I was unable to move them and was stuck for over 24 hours. I missed 2 appointments that day and had to get a neighbor to come move them into my garage for me. The driver never rang my ring doorbell and ignored my delivery details to ring the door so I can open the garage door so they can put the full bottles inside the garage where there was plenty of space. Instead they blocked the garage door directly behind my car with 13 full 5 gallon water bottles! I called customer service within 15 minutes. I was told the driver would be back in less than an hour so I would not miss my 1st appointment. The driver never came back! I called again and they said because it was now going to be past their hours of operation by the time a driver got back to my house, they advised they were not going to come and move the bottles and told me to move all the bottles inside by having a neighbor help me! They promised a call back from the service manager babe of this, which never happened. I called customer service back several tunes over a period months and still never got the can back from their plant manager to this date. The company promised a lot but has never followed through.
• AO

  Anastasiia Ovcharuk

  Mar 20, 2026
  1.0
  We’ve been subscribed to Primo Water’s delivery service for years, but their service has really declined over the past year. Despite multiple requests to deliver during business hours and not leave jugs at the front door, their drivers consistently ignore instructions. We’re left dragging heavy jugs inside and accumulating empties that never get picked up, even though we've called several times and were assured things would change. Overall, the experience has been frustrating and definitely not worth the money.
• NA

  Nadir Attiah

  Feb 19, 2026
  1.0
  Started service over the phone 2/11, were promised service 2/18, no delivery, they rescheduled to 2/19, no delivery or phone call till end of day, I call, they said the address is wrong, the address is correct, we receive deliveries on it all the time, if the driver puts address on google map he will see it, if the driver calls me I would answer any questions but they cancel with no calls. I called and cancelled service. Zero star for carelessness and incompetency lacking to think to call or do any effort to provide service, guess what another company is down the road. Your loss for sure.
• SK

  Steffen Kuronen

  Feb 4, 2026
  1.0
  Stay as far away from this company as possible. You will never actually receive any water. Your delivery date will change over and over again and never actually happen. You might get some exercise from bringing your empty water bottles in and out of your house every week waiting for a possible delivery though.
• CJ

  Cameron Joerger

  Jan 23, 2026
  1.0
  Horrible water delivery service. Constant “rescheduling” but no deliveries. Can’t get a hold of anyone and when we do we are promised delivery by a certain date but delivery never comes. We rented a water dispenser and was assured it was a 5 gallon dispenser but straw doesn’t reach to the bottom so we waste 2 gallons of each bottle. Asked for a different dispenser only to be told it will be 4x as much. Cancelling this horrible service

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