United States Postal Service

Reviews

• AL

  April L

  1 day ago
  5.0
  The clerk in this office is amazing. There were maybe five of us in line but the lady in front didn't have her stuff ready. The clerk politely asked her to step aside and let another customer go while she's getting her package ready. This apparently was unacceptable to this lady. She began raising her voice with the clerk and honestly just being so entitled. The clerk somehow kept her composure and got us all taken care of. In the days of constant negativity I just want someone to appreciate that.
• TN

  Taylor Nutt

  1 day ago
  5.0
  I was in the post office the other day and Ms. Tanya was helping me. This woman was amazing. The lady before me was horrible to her. Rude and loud, and Ms.Tanya kept her patience the whole time. I wanted to go off from the lady, but Ms Tanya is definitely the person you wanna see if you go up there. Every time I’ve gone up there and she’s been there. She has been so nice to me and my child. Definitely will be back to Willow Spring post office
• JC

  jennifer Cummings

  1 day ago
  5.0
  The lady with complaints about being asked to step aside is overly dramatic. It is common courtesy to step to the side in order to finish any preparation of mailing or finding info so that those of us behind you can be served in a timely manner. Some people act like they are the only people in the post office and can only see one person behind them when there are 4. Not only does it stress us the other customers but it also stresses the postal employee. Why wouldn't you step to the side rather than be rude ? When you are ready they will take you right back. I thought Tanya handled everything professionally and didn't see any rudeness in her request to carry on while the person looked for whatever info she needed. Keep the good work Tanya! You are a treasure!
• PJ

  Patsy Jacob

  1 day ago
  5.0
  Yesterday I was at the post office and there was a really rude person there, Mrs Tanya was trying to explain the reason why her package was not delivered. She did jot put enough weight on her prepaid package. This girl was not hearing the explanation told Mrs Tanya she would look up her info, she was ask to set aside, due that there was people behind her, she said no there wasn’t, but there was 4 people behind her. Very rude and did not want to listen to anything! The lady was so very rude and I read her review and it did not happen as she is stating
• JF

  Jennifer Fox

  2 days ago
  1.0
  Today was the last straw!!! It’s truly remarkable how a simple trip to the post office can become such an unnecessarily miserable experience. This is the closest location to my home, yet I now go out of my way to use another post office simply to avoid dealing with the attitude and aggravation at this one. There is an older blonde woman working here who seems to believe she’s personally in charge of every customer and every transaction. Her demeanor is controlling, condescending, and thoroughly unprofessional. I’ve read the glowing reviews about how wonderful she is, and all I can say is that her friendliness must be highly selective. Apparently, basic courtesy is something certain customers receive while others are treated like an inconvenience. Today’s experience was particularly ridiculous. I was looking for a QR code on my phone, and after barely five seconds, she instructed me to get out of line. Mind you, there was exactly ONE person behind me who had just walked through the door. Apparently, taking a few seconds to pull up a QR code is now an unacceptable inconvenience. There was absolutely no reason to make me step aside, and the complete lack of patience was astonishing. I’ve also had her question the contents of my packages, insist on additional postage that I don’t believe was necessary, and then had mail go missing afterward. Instead of being able to walk in, conduct a routine transaction, and leave, I find myself anticipating yet another unpleasant interaction. What makes this especially frustrating is how completely avoidable it all is. A little professionalism, consistency, and basic respect would be more than sufficient. It’s embarrassing that a neighborhood post office can make something so simple feel so difficult. If customers would rather waste their time and gas driving elsewhere than deal with your employees, perhaps it’s time to take a serious look at how this location is being run.

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