The UPS Store

Reviews

• JJ

  Juliet Jasnosz

  4 days ago
  1.0
  Very slow. Fax appartely couldn’t go through. The person just walked off. Not great customer service. After 15 , after the initial state I could sit and wait. It still hadn’t gotten through. No one checked with me. 30 minutes for one fax! Then I had to verify the AA card. Military discount she stated didn’t exist!
• BM

  Bobby Moore

  Aug 11, 2026
  5.0
  Steve and Jaspar gave great customer service! Came in 10 minutes before closing to get a bunch of documents notarized. They were willing to stay a little late (10 minutes past close) to help me with all the paperwork. They were friendly, patient and respectful the entire time. Don't see that a lot these days.
• KS

  Kimberly Sanderlin

  Aug 11, 2026
  3.0
  Had a lackluster experience today with notarizing a form. The rep that entered my waiver (S) was pleasant and greeted me. However the notary (A) was less-than-pleasant... No greeting. she reviewed form and, with noted irritation, said "you already signed it." I acknowledged- definitely my fault. She suggested that we reprint the form; great! Willing to pay. I shared how to Google it. When I saw she had difficulty finding the form that way, I shared that I could email it. Her response: "Great. That's much better than me having to Google it." She then commented "I had another one of these forms that was also signed." Perplexed, I asked "how was that situation handled?" She responded "Ma'am, we will just print you another one." I'd left my phone in the car so I went to retrieve it. I stood and waited for her to give me the email address, while she stood in front of the computer. I requested the email address; she apologized and got me a printed copy. After a couple iterations (link to forwarded email didn't work on the UPS Store side so I had to forward the PDF attachment), we were able to get the form printed. I signed her notary book, paid, and she said "here is your form." I thanked her- for the form and printing. Concerns: 1) As someone in a service industry, I understand the frustrations that can come with trending customer behavior. I hate that my form was erroneously signed, but the notary's response and lack of customer service was off-putting. Even when the error is on the side of the customer, they should not leave feeling like their situation was nothing more than an irritation for the company they just patronized.
• CM

  Chris McWilliams

  Aug 5, 2026
  5.0
  Amanda was a tremendous help, explaining to me how to make my returns nice and easy. I greatly appreciate all her help and look forward to working with her again.
• KC

  Kristine Cryer

  Jul 27, 2026
  5.0
  Amanda is wonderful. She is the assistant manager and should definitely run the store. She is a problem solver with a calm demeanor and knows how to turn a bad situation into a positive experience. She even followed up a week later.

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