The UPS Store

Reviews

• CR

  Chyna Roberts

  3 days ago
  1.0
  had the worst experience yesterday, the dates would’ve been 7-17-26 @12:50 i am seen with a black shirt , The representative kelly who said she was the general manager of the location messed up my return and my Refund process because she could not multitask focus on one subject at a time. She asked me how many barcodes I had I told her twoI did not know that they were the same barcode. I had a combined happy returns package for three items. She was very rude very combative and very aggressive. I even explained to her on camera which I asked was this being recorded. She made me feel very uncomfortable and not welcome I did come back to make sure I had tangible evidence of the person that was very rude to me. I took a photo because it seems that companies will excuse the rudeness of their employees and no one ever takes accountability. I should’ve got a refund of $60 yesterday I only received $22.31 I asked her if I had to pay for a label because the QR code she had was already paid for. She said I would have to pay for it even if it was her mistake because it was my fault. no matter what is going on in your day or at your job if you were under pressure, you should not take it out on the customer. I tried to be so polite. I even told her ma’am I am trying not to be combative. I do not want to argue you’re hurting my feelings the way you were talking to me. You never know what someone is going through. I cried, leaving that location yesterday and the first thing I did was called human resources to report the incident, I had to call UPS customer service line to report this location. I hope for further notice this does not happen to anyone else the lady in the picture behind her asked for 14 pages and she printed out 52 instead because of her moving too fast not once did she take accountability, but tried to make the customer feel defeated when I took this picture. She said I’m waving at the camera. Hey and I was letting her know I was taking a picture of the package and I didn’t mind proper her out but because of the rudeness, I hope people can see the person who was highly unethical and rude. KELLI THANKS FOR MAKING ME NEVER WANNA COME BACK TO THIS LOCATION YOU HAVE BEEN REPORTED AND NEXT WILL BE THE BETTER BUSINESS BUREAU
• JR

  Jeff Riffer

  Jul 8, 2026
  1.0
  Permanently closed and does not exist
• MD

  Marissa Dee

  Jun 8, 2026
  5.0
  Quick in and out for an Amazon drop off, the employee there was polite and she quickly helped me get on my way. Please note, the location is behind McDonald's, around the corner from Peri Brothers. Not next to Dollar General!
• LR

  Lidana Ramirez

  May 26, 2026
  1.0
  They charged me $8 for a delivery pick up!!!!
• GB

  Gail Brittman

  Apr 16, 2026
  1.0
  The WORSE experience EVER with an UPS store…I made the line and the customer service representative in a very kind way told me that I MUST pay $2 because my box was without tape…First and last time!…Then I drove to the UPS located at the Falls of Neuse Rd, I asked if it was mandatory to pay for the clear tape and one of the customers service representatives told that service is totally FREE! Unfortunately, there is not a ZERO to rate the Six Forks UPS store.

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