The UPS Store

Reviews

• CG

  Casey Grey

  May 5, 2026
  1.0
  They always close early
• LA

  Lashonda Alves

  Apr 29, 2026
  5.0
  The customer service is amazing! Thank you. For making my transaction seamless and hassle free.
• SC

  shaneta charles

  Apr 21, 2026
  3.0
  I stopped in today to ship a few packages, including four USPS items. I was told there would be a $4.00 fee to process them, which caught me off guard since I run an online business and have used UPS Stores many times without being charged a fee like that. That said, I’m still giving this location 3 stars. The employee I worked with was very friendly and professional. Even though I was clearly frustrated, he took the time to explain the policy, which I appreciated. Another positive was that I arrived around 6:27 PM( they close at 6:30) and they were still open and operating. I respect a business that honors its posted hours. If it weren’t for the $4.00 fee, I would definitely consider making this my go-to shipping location.
• AN

  Anna Nolte

  Apr 19, 2026
  5.0
  These five stars are for Robby, the UPS employee who was working a busy Saturday shift by himself and killing it. Genuinely nice, efficient, went above and beyond for every single person in line. Sold me a big box, packaged it for me, handled everything. Whatever UPS is paying him, it’s not enough. Thanks Robby! 🙌
• GT

  Galen Todd

  Mar 23, 2026
  1.0
  While I can not say that I had an overall positive experience, working with Robby was indeed a positive part of my experience; if I do ever use this location (or indeed UPS) again, it will be because of my experience with Robby. The original experience involved a clerk that was so high, just being within 4 ft of them gave me a contact high; they were listing to their phone and scrolling through their contacts and socials while “helping” me. They were so distracted that they had to restart my transaction multiple times. Because they were not focused on their job they missed the timeline and expectations I set, and because of my annoyance at their “service” I failed to realize their mistake; in the end a very important package, that needed to be delivered within a very short timeline, missed the window I was aiming for. To be clear, I was expecting to spend $$ and would have gladly spent $,$$ to meet that window, so this employee did in fact cost this business revenue. But there is no recovering that window, it was missed and is now gone. After this original experience, I was convinced that nothing and no one would be able to salvage or recover any shred of positive customer experience. This original experience and the failure to get my package where I needed it, when I needed it by, has left me hesitant to ever give UPS (much less this specific location) any future business. After a few very frustrating hours on the phone and the UPS website, I was finally able to reach Robby, at this location, on the phone. Robby was courteous and focused on my needs. He clearly communicated timelines and next steps and then actually delivered on what he promised. While the window for delivery has passed, I will at least be able to recover my package in a timely manner because of Robby.

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