Primo Brands Delivery

Reviews

• CR

  Caroline Register

  Jul 10, 2026
  1.0
  Absolute NIGHTMARE to deal with. The deliveries were inconsistent, I requested less water and they continued to bring so much water that I had no space for it. I had 8 FULL BOTTLES and was still getting deliveries even when I changed my delivery frequency & bottle amount. I am ONE PERSON I cannot drink 8 bottles in a month. My dispenser stopped dispensing cold water & the hot water never worked from the start. I decided to cancel my services with them, and every time I tried customer support they IMMEDIATELY ended the chat even after hours and multiple attempts to connect with them. I called customer service to have this handled & they told me they would be picking up the empty bottles & dispenser on the 9th. Unsurprisingly that did not happen, so I called them back and they told me the pickup was cancelled for no noted reason. They told me they’d be back Monday to pick it up. I told them that will not work for me as I’ve had this junk on my porch for a week now waiting for them. They assured me this would go to their supervisors and would be picked up the next day. I called again today to see what the status of pickup was and they said nothing had been scheduled. I’m letting everybody know now, if this MESS isn’t picked up today, it’s all going to be at the DUMP by Monday. I WILL NOT KEEP THIS MESS AND THESE FEES FOR THIS HORRIBLE SERVICE. As much as I don’t want to be wasteful, I’m so beyond over it. It’s all going in the trash.
• MF

  Marvin Finger

  Jun 6, 2026
  1.0
  Never got my delivery after I paid for it.
• JA

  Jasmine Anderson

  May 28, 2026
  1.0
  So many issues with this service. They have yet to complete a successful water delivery. Would not recommend them at all. Just get a Walmart delivery for Primo water. Ready refresh excels in dropping the ball.
• JC

  J C

  Feb 8, 2026
  1.0
  Terrible customer service and zero consistency. I have had one delivery since December 12, 2025. They missed today’s delivery as well. I have spent well over 2 hours on the phone with customer service, but they are not local so there isn’t much they can do l. They will offer free deliveries to make up for it, but that doesn’t help when the local provider can’t deliver the water. It used to be a solid company, but they merged with someone else who can’t service the area properly. I honestly don’t know how they are still in business
• SB

  Sarah Barnes

  Jan 9, 2026
  2.0
  Delivery of water as promised is terrible. 3 times was strongly promised delivery and still no delivery of water. Spoke to supervisors, still no delivery. Account payment is up to date. I do not recommend this company if you want on time deliveries.