The UPS Store

Reviews

• JB

  Jan Beatty-Hendley

  Oct 5, 2026
  5.0
  Fast and friendly
• MF

  Marlin Fernandez

  Oct 3, 2026
  2.0
  I previously came in for a passport photo and had an easy, pleasant experience. Unfortunately, my experience this time was completely different. My sister was visiting and needed a passport photo, so we stopped in. The employee working that day(the woman with the highlighted streaks in her hair) told us there would be a wait because they were short-staffed. I completely understood and had no problem waiting. We were having a great day and were in no rush. Unfortunately, once we were helped, the employee continued to have a very unpleasant and dismissive attitude toward us. We were nothing but patient and polite throughout the entire interaction. When it came time to take the photo, she wanted to tell my sister about all these rules that are not found on the official US passport requirement. We even explained that we understood if the photo ended up being rejected and were willing to take that chance, but she did not want to hear us out. After taking the photo, my sister, who is very shy, simply asked if she could see the picture before giving her email address. Instead of acknowledging her request, the employee responded, “I asked you for your email.” My sister eventually gave her the email, despite how uncomfortable the interaction had become. When we saw the photos, they were honestly not good. The lighting was poor, and the picture was not clear. My sister was still prepared to pay for the photos and leave, even though she wasn’t happy with them. Because I knew she was uncomfortable and didn’t want her paying for something she wasn’t satisfied with, I spoke up and politely asked if we could please retake the picture just one more time. The employee immediately raised her voice and told us we would have to wait because there were other people there. Again, I told her we had absolutely no problem waiting. I looked behind us, and at that point there was no one waiting!! I was honestly embarrassed and told my sister that we should just leave. I understand that employees can have bad days, and I understand that they may have specific instructions they are required to follow. However, there is a difference between following a policy and repeatedly speaking to customers in a rude or dismissive manner. Only reason why I’m leaving two starts is because the actual owner has been very professional in the past (I believe his name is Chris)
• PG

  Pamela Goodman

  Oct 1, 2026
  5.0
  No long lines, convenient, and clean
• JJ

  Jamie Jolly

  Sep 21, 2026
  5.0
  Everyone in the particular store is knowledgeable and kind!! I drive to a different town just to have them help me because they make the process smooth and never seem painful. Love them here!!
• ME

  matt ennis

  Sep 16, 2026
  1.0
  Poor experience. One old woman xeroxing 20000 single sheets of paper for an even older dude. Took 20 minutes just to return att equipment I must return there. Dont waste your time

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