The UPS Store

Reviews

• JJ

  Jeremy

  Aug 9, 2026
  5.0
  I had an issue with a lost receipt, and it could have been very horrible, but the employees here are awesome, don't go in guns blazing, work with them and they will help you, because they truly want to make the most of a bad situation that you're having. I can't say enough positive things about how helpful they were in this moment because it would have been easier and less risky to turn me away and not bother with it, maybe everything would have been fine... But they cared enough to check and get me information because that is all I was seeking.
• CC

  Carrie

  Aug 8, 2026
  5.0
  Amazing customer service provided by all staff, very clean lobby, and they offer nearly every mailing/faxing/printing need imaginable. They became my go-to place when I relocated here to Jacksonville
• NH

  Nerd In Da Herd

  Aug 1, 2026
  1.0
  My experience at this UPS Store location was extremely disappointing. A business that serves the public should prioritize professionalism, respect, and helpful customer service, but unfortunately, this location fell short of those expectations. The staff’s attitude toward customers was rude and unwelcoming. Customers should be treated with patience and respect, especially when they are coming in for shipping services, returns, or assistance with important items. Good customer service can make a huge difference, and unfortunately, the way customers are treated at this location leaves a negative impression. A more professional approach, better communication, and a stronger focus on customer care are needed. Overall, this UPS Store location receives one star based on my experience. Improvements are needed in employee attitude, customer service, and creating a more respectful environment for the people who rely on their services.
• LN

  Leah Norman

  Jul 15, 2026
  1.0
  Don't trust them! I came in for something simple: paid $166 bucks to have something over night aired to my other. It was medicine in a special container PLUS I paid for their recommended packaging and they also recommended overnight, and guaranteed the time and date the next day. It wasn't delivered. Until TWO days later with them claiming it was "weather". However, the weather was only for a location that was BEFORE where it actually stalled the day of. They were initially nice in store and started the process for me, but it was denied and i was causally told to call their corp number and ask for a complaint manager. If they ever tell you to do this, just know it's a DEAD END....you won't be given a manager or supervisor when you ask. I was transferred five times, couldn't understand anyone I spoke to and was given the same script with no one willing to listen to understand their blatant negligence: you didn't overnight her package AND once it finally showed up the medicine was ruined. You owe me a refund. Period. The supervisor via phone said they could see on their end there was more weather but to this day I have no weather note about the location they are claiming. They didn't even offer partial coverage. Just despicable. And the people in this local store have to know this is how things are when they route people to this number and tell them that they have to escalate things… It is so unfair for people to walk into your store and hand you over their money and then you get to decide that you have absolutely no accountability or responsibility when your company makes a mistake… So then they are stuck talking to complete strangers who are remedial on the phone to try and handle their issues… Sounds like a scam to me and that is so disappointing... maybe you will feel comfortable trusting them with every day tasks, but if you are mailing something valuable, don't trust them! Such a sad experience.
• BR

  Bee Rainey

  Jul 11, 2026
  1.0
  Hello, I have been a small business owner for years and I previously worked at a UPS store in my younger years. So when I came you establishment and asked to retrieve my package that I had left the evening prior (after your daily pick up) I knew that my package was still there. Instead, the owner misled me and said that my package had been picked up that morning. I verified with UPS that that was not true. I didn’t think it was true at the time but I didn’t want to make a scene in the store. It’s sad that as a paying customer I was mislead and I’m not sure for what reason. I was a paying customer just like everyone else. I came to your store around 2pm and my package wasn’t scanned out of your location until 6:13 pm. There was no urgency to assist me but to simply shoo me away. I use UPS faithfully so I know that you only have one daily pick up in the afternoon. Please do better being honest with your patrons. We choose to come to you because we pay for a service. Again I’m not sure why I was lied to but it’s very disappointing and upsetting. Do better!

Frequently Asked Questions About The UPS Store