The UPS Store

Reviews

• SF

  Sam Franklin

  5 days ago
  5.0
  Customer Service reps go above and beyond here to help customers.
• TB

  Todd Bowland

  Sep 24, 2026
  1.0
  I booked an appointment for a notary and arrived at 9:30am, only to be told the notary wouldn't be in until 3:30pm. If the store takes notary appointments, it should know when the notary actually works. Unfortunately, this is par for the course here. This location consistently disappoints. I went to the independent shipping shop down the street, next to Jet's Pizza, and they took care of me on the spot.
• LC

  Laura Caistor

  Sep 15, 2026
  5.0
  I was in the Huntersville area, having traveled from California, and needed help shipping a package unexpectedly and quickly. Everyone at this UPS store was helpful, friendly and went out of their way to make sure everything was taken care of with my package. I appreciated the excellent customer service and follow through. I would highly recommend this UPS store, with their professional and courteous staff, for any shipping needs.
• VV

  Vac

  Sep 3, 2026
  1.0
  I had a genuinely bad experience at this UPS Store with an employee named Chris, an older white gentleman working the counter. From the second I approached, he was rude and short-tempered, raising his voice at me like I was a child before I’d even finished a sentence. I was there to return a Verizon modem. I had a Verizon email laying out clear instructions — no QR code, no payment required. Chris flatly told me I was wrong and that I’d need one or the other. He was belligerent about it, cutting me off, clearly annoyed that I was even questioning him. When he finally bothered to check the system himself, it turned out I was right the entire time — the return needed none of what he’d insisted on. His aggression the whole time wasn’t because I was doing anything wrong; it was because he didn’t actually know his own store’s protocol and got hostile rather than admit it. There was no apology, no change in tone once he was proven wrong — just more irritation aimed at me. And the second my transaction ended, I watched him flip to warm and smiling with the next customer, a white woman, after ten minutes of scowling and hostility toward me. Rude, entitled, and honestly rac ist is exactly how that interaction felt, and I’m not going to pretend otherwise. Do better, Chris. Customers shouldn’t have to absorb your bad attitude because you don’t know your own job!
• RP

  Ruth Petersen

  Aug 25, 2026
  1.0
  I had two boxes to ship for my business and one box that was personal. I explained I wanted one transaction for the business boxes and a different transaction for the personal one. I have been shipping at this UPS all summer for my business. The young lady that has always helped me was not working today. A middle-aged guy with brown hair and a beard was attempting to help me. He told me he could not print two labels and that I had to put everything in one box. He said it would only be a couple more dollars. He put my boxes, which were already labeled clearly and prepared for shipping, into one box. Before he taped the box shut, he did ask if I had the address with me. I told him that it was on my two boxes. This was becoming a huge waste of time. It took him forever to put in the address for the one box. He finally rang up the price. I was going to be charged about $8 for his box. I called him on the price. He had the gall to say it was only $8. I told him to give me my boxes back. I went to FedEx across the road. FedEx was super fast, has one label for each box, and provided me with separate receipts. Oh, and FedEx was cheaper.

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