Brand Certified
United States Postal Service
2.3(213 reviews)
Certified by United States Postal Service • Aug 30, 2026
Business Details
231 Government Ave SW, Hickory, NC
28602, United States
Certified by United States Postal Service • Aug 30, 2026
(800) 275-8777
Certified by United States Postal Service • Aug 30, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Aug 30, 2026
About
Certified by United States Postal Service • Aug 30, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 231 Government Ave SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Aug 30, 2026
Hours
Certified by United States Postal Service • Aug 30, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
SundayClosed
9/7/20268:00 AM - 5:00 PM
10/12/20268:00 AM - 5:00 PM
11/11/20268:00 AM - 5:00 PM
11/26/20268:00 AM - 5:00 PM
12/25/20268:00 AM - 5:00 PM
1/1/20278:00 AM - 5:00 PM
Products & Services
1 list · 35 items
Explore offerings from United States Postal Service on 231 Government Ave SW in Hickory, with popular services available at this location.
Reviews
2.3
213 reviews
5 stars
55
4 stars
11
3 stars
5
2 stars
5
1 star
137
- RDRachel DurbenAug 24, 20265.0Hope, clerk 33 was amazing, I accidently put wrong address in for important packages and she took the time to find them for me. Best customer service! Thank you!!!
- CSChantel SmyreAug 14, 20261.0This post office has been extremely frustrating to deal with. The supervisor has been rude and unprofessional toward me on multiple occasions, and I have already called and submitted several complaints regarding the situation. For the past FOUR MONTHS, I have been forced to pick up my mail because I paid to have my locks changed and the issue still has not been resolved. Every time I inquire about it, I’m told that there is only one person in all of Hickory who is able to change the locks, and apparently that person has been out of work. If that is truly the case, then this sounds like a staffing and training issue that needs to be addressed. Customers should not have to go without regular mail delivery for months because there is supposedly only one employee capable of performing a basic service. I have important mail that I am waiting on, and I do not have the ability to drive to the Hickory post office every single day just to retrieve my mail. What makes the situation even more frustrating is the way I have been treated when attempting to get answers. I understand that employees may be dealing with their own frustrations, but that does not excuse being disrespectful or argumentative with customers. A supervisor should be able to communicate professionally and help resolve customer concerns rather than escalate them. I have been patient for four months. At this point, I am going to continue submitting complaints and contacting the appropriate people until this issue is actually resolved. I paid for this service, and I simply expect to receive the mail delivery service I am supposed to be receiving. This situation needs to be handled, and the customer service and management at this location seriously need improvement.
- GGGarrett GroomsAug 7, 20261.0Really crappy drivers
- EAElizabeth AparicioJun 30, 20265.0Muy buena atención
- MMMKendallJun 3, 20261.0Went here after lunch about 1:30pm and yes, it was typical bad USPS service. There was one clerk and a long line of people waiting for assistance. The body language and actual language of the employee made it apparent she wanted to be anywhere but at the USPS. Retail space is also just really tired looking, pens on counters missing or broken. It's all just rather sad.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 231 Government Ave SW?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I submit a first-time U.S. passport application at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and typically can also take your passport photo. Please complete and print your application form prior to your visit.
Is an appointment required for passport services at this location?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours are sometimes available at select locations.
What are the operating hours of the United States Postal Service at this location?
The Post Office is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays and certain holidays.
Can I reserve a PO Box online before visiting the Post Office?
Yes, you can search for and reserve PO Boxes online securely at the USPS website. Instructions for completing your setup in person will be provided.
Are PO Boxes accessible after regular business hours at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, although exact hours can vary by location, so confirm with this Post Office.
How can nearby places like the Greenway Transit Center assist customers visiting the Post Office?
Customers can use the Greenway Transit Center bus station nearby for convenient public transportation to reach the Post Office without the need for driving or parking.
What nearby restaurants can I visit before or after my trip to the Post Office?
You can enjoy dining at Olde Hickory Station or Hickory Hops Festival, both offering American cuisine and located close to the Post Office for a convenient meal.
Are there any nearby financial or real estate services near the Post Office for combined errands?
Yes, Equity Financial Associates, Vanessa Williams Mortgages, Home Buying LLC, and Investors Title are nearby, allowing you to conveniently handle financial or real estate needs near your postal visits.
Brand Certified Facts from United States Postal Service
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