The UPS Store

Reviews

• LQ

  Lisa Quinn

  1 day ago
  1.0
  This is the worst customer service I have ever experienced. I paid for a picture to be shipped, left the store, two hours later I was on my way to the airport to fly home. I received a call from the store and was told that they measured the picture wrong and I would have to pay $54.00 more to ship it. I had already paid $103.25! I told him that I would never have shipped the item if it was going to cost that much and that I felt that I should not be responsible for the mistake, and I was flying home and could not pick up the picture. I talked to the manager who was not understanding of my situation. After a lengthy conversation she offered me a 20% disct. on the packaging, what a joke!! I had know other option but to pay this charge. They said they would email me a receipt, which I have not received, so now I do not have a tracking number. I will be shocked if I actually receive the package. So now I am out about $250.00 for the cost of shipping and the picture. CUSTOMERS BEWARE!!!!
• PP

  PM

  1 day ago
  1.0
  Fourth time in this UPS store. Greetings and smiles go unanswered. They act like anyone walking in is interrupting. They nickel and dime everything possible. They charge you over $2.00 to print a label for a prepaid return. A label that costs them cents. After 20 years of doing business with UPS/business account...I'm going somewhere else. Shipping store up the road does not charge to print labels and they have a great attitude with all their customers.
• TM

  trish mcginley

  3 days ago
  3.0
  I've always had excellent experiences at this UPS Store. The staff is typically friendly, professional, and helpful, which made today's visit particularly disappointing. The associate assisting me seemed irritated by my presence and made me feel as though I was inconveniencing her simply by mailing a package. What I found even more unprofessional was hearing her openly complain to the lobby, after answering a phone call, about how annoying it is when customers call to ask for store hours instead of looking online. Customers should never be made to feel like an inconvenience. I understand everyone has bad days, but courtesy and professionalism should be a basic expectation. I sincerely hope this was an isolated incident, as it's not the level of service I've come to expect from this location.
• CW

  Connie Woolard

  3 days ago
  1.0
  This location should have its status as a Happy Returns location revoked. In the Happy Returns instructions, it clearly states that a customer can show the QR code or the express code. The very rude young lady at the counter refused to take the express code, saying she wasn’t allowed to type it in. If this location isn’t able to accommodate the options given for Happy Returns locations, then they should not be designated as one. The wi-FI connection was weak and I was having a hard time getting the QR code to generate. The employee was rude, unhelpful, and lacked any kind of customer service skills. I eventually was able to generate the QR code and everything worked out, but you should not advertise yourselves as a Happy Returns location if you cannot accommodate the options presented to customers in the instructions. I have a feeling several of the other reviews I’ve read are about the same employee. You might want to reconsider her representation as an ambassador of your business as well.
• PS

  Pimp Slickback

  Oct 1, 2026
  5.0
  I came into the UPS Store needing help with some shipping, and I’m so grateful I had the pleasure of meeting Ivy. She was incredibly patient, kind, and understanding with me, and never made me feel rushed or uncomfortable. She took the time to explain everything and made the whole process so much easier for me. It’s not every day you come across someone who provides such genuine customer service. Ivy truly went above and beyond, and I left feeling very well taken care of. Thank you, Ivy!

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