United States Postal Service

Reviews

• RB

  Rachael Banjo

  May 8, 2026
  1.0
  The State Department website VERY clearly states that debit cards and credit cards are NOT accepted for passport application fees and that you need a money order or personal check. It also clearly states that the $35 execution fee at the post office CAN be paid by debit or credit card. So I came prepared EXACTLY how the website instructed. I had enough money for: * the passport fee, * expedited processing, * two-day shipping, and I planned to pay the separate $35 post office fee on my debit card exactly like the website says. I went out of my way to get a money order because I actually read the instructions before showing up. Then the employee tells me I have the “wrong amount” and tries telling me that people “get confused” and that the website only means no credit cards. No. That is NOT what the website says. It literally says no debit cards OR credit cards for the passport fees. So now I wasted time getting a money order for no reason because apparently this location does something completely different from what the State Department website tells people to do. What’s even more frustrating is that the employee didn’t even seem to realize that my amount included expedited service and two-day return shipping, so now I’m left wondering whether my daughter’s passport was even submitted correctly for expedited processing in the first place. As someone who works in leasing, I know how important it is to give people accurate instructions before appointments. If your process is different from what the federal website says, then that needs to be communicated clearly instead of acting like customers are the confused ones for following the instructions provided.
• WM

  Wayne Meads

  Jan 22, 2026
  2.0
  Persons working the counter seemed to not know the difference between a stamp designed to be added to a first class stamp for an additional ounce and a two-ounce stamp. I requested a roll of first class stamps and a sheet of 2nd ounce stamps. I was sold a roll of first class stamps and a sheet of two-ounce stamps. Unfortunately I didn't catch it until I got home. That was my fault. I returned to the post to get the mistake corrected but was unable to do so. The clerk that initially waited on me was on her lunch break. The other clerk got her to come to the counter but was uninterested in and unwilling to correct the error. The other clerk's solution was to ask for my name & phone # so the initial clerk could conduct "an investigation" and get back to me which would have necessitated another trip to the post office. Clearly, it wasn't worth the time and expense of another trip. So I gave up. It's really sad that post office staff is that poorly trained and so unqualified.
• JF

  Jada Ferrell

  Jan 16, 2026
  1.0
  The woman working in the passport office is incredibly rude and completely unprofessional. Not everyone magically knows every single requirement for getting a passport, especially when they’re following the guidance given to them. My boyfriend was told by the front desk that what he brought was acceptable, only to get to the back and be met with a nasty attitude and a condescending tone from this woman. Instead of doing her job and helping, she treated him like he was stupid for something that was not his fault. It’s very telling that the majority of the negative reviews are about her specifically, so it’s beyond frustrating that nothing has been done and she’s still allowed to treat people this way. Even a one star rating is too high.
• RB

  Rhonda Branch

  Jun 13, 2023
  1.0
  They are so rude and unprofessional
• BW

  Beverly Weber

  Jun 19, 2019
  4.0
  Very helpful with passport information.

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