United States Postal Service

Reviews

• KK

  Kim

  Jul 20, 2026
  3.0
  Was going to rent a small po box until the clerk told me it was $111 for 6 months. If you bring your service dog in you'll need the dogs service vest on. Huge PO, no waiting, polite clerk
• SR

  Sandy R

  Jul 10, 2026
  1.0
  I had one the worst experiences I’ve ever had at this USPS location. I’ve also had two other terrible experiences at this location. I came in for help with my passport applications expecting courtesy and professionalism, but instead I was treated with impatience and disrespect by two employees at the front counter. One employee didn’t give me clear instructions from the beginning. When I became confused, instead of calmly explaining the process, both employees started talking to me at the same time in front of everyone. I felt humiliated, as if they assumed I couldn’t understand because English is not my first language. As a Hispanic customer, that was deeply hurtful and made me feel judged and unwelcome. To make things worse, I was told they couldn’t help me with my second application because they were “about to close for lunch,” even though it was only around 10:30 a.m. I left without getting the help I needed and was almost in tears. I hope management takes this feedback seriously. Every customer deserves to be treated with patience, kindness, and respect.
• RB

  Rachael Banjo

  May 8, 2026
  1.0
  The State Department website VERY clearly states that debit cards and credit cards are NOT accepted for passport application fees and that you need a money order or personal check. It also clearly states that the $35 execution fee at the post office CAN be paid by debit or credit card. So I came prepared EXACTLY how the website instructed. I had enough money for: * the passport fee, * expedited processing, * two-day shipping, and I planned to pay the separate $35 post office fee on my debit card exactly like the website says. I went out of my way to get a money order because I actually read the instructions before showing up. Then the employee tells me I have the “wrong amount” and tries telling me that people “get confused” and that the website only means no credit cards. No. That is NOT what the website says. It literally says no debit cards OR credit cards for the passport fees. So now I wasted time getting a money order for no reason because apparently this location does something completely different from what the State Department website tells people to do. What’s even more frustrating is that the employee didn’t even seem to realize that my amount included expedited service and two-day return shipping, so now I’m left wondering whether my daughter’s passport was even submitted correctly for expedited processing in the first place. As someone who works in leasing, I know how important it is to give people accurate instructions before appointments. If your process is different from what the federal website says, then that needs to be communicated clearly instead of acting like customers are the confused ones for following the instructions provided.
• AP

  Alex P

  Aug 12, 2023
  1.0
  I was getting tons of other peoples mail. I went down and filled out a form and told them about it. Now my own mail has stopped coming and I’m still getting other peoples mail. That’s a special kind of incompetent right there.
• JJ

  Joe

  Sep 26, 2016
  1.0
  No one answers the phone and there's no voicemail

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