DHL Express Service Point Greensboro

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• PR

  Prabodh Raval

  6 days ago
  5.0
  Service was excellent at DHL in Greenboro. I called in the morning and got price but they said this promotion code is not valid and they charged me higher. I will call customer service tomorrow and see get a refund.
• VL

  Val Leininger

  May 13, 2026
  5.0
  Kametra exhibited excellent customer service!! She waited in me by not only helped me, but helped another incoming customer who was seeking assistance. She’s extremely efficient and knowledgeable in knowing what needed to be completed and finished the job promptly and efficiently!
• PP

  Panna Paul

  May 8, 2026
  5.0
  Marcus and Kametra were quick to help. This is my first time being in DHL building and had really good experience. Was done within 5 minutes and there was no line and received tremendous amount of help to complete my paperwork for my package.
• SS

  Sourinhalynn Somrasmy

  Apr 30, 2026
  5.0
  This was the first time sending through DHL delivery. Upon arrival we were greeted with a warm welcome and smile. My mother and I weren’t sure what to expect being that we have never shipped oversea before . Kemitra had a lot of patience with helping my mother and I along with other customers that were coming in . She did not get frustrated or stressed at any time . She was very professional, and friendly. We need more people like her in customer service who cares and try’s to actually help. Thank you SO VERY much for your patience and kindness . 😊 Kametra you are the BOMB.com !!! I was a little bummed that we didn’t get the 40% discount that was advertised on the website . ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10/10 !!!

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