The UPS Store

Reviews

• WR

  Whip Cash Records

  2 days ago
  5.0
  Subject: Outstanding Customer Service Recognition for Brandon – UPS Store #3440 (Robinwood Road, Gastonia) Dear UPS Store Owners and Management, I wanted to take a moment to recognize one of your employees, Brandon, at The UPS Store #3440 on Robinwood Road in Gastonia. Over the past two days, Brandon has assisted me, and I have been enormously impressed by his professionalism, courtesy, and outstanding customer service. He is always friendly, greets customers with a smile, and genuinely seems to enjoy helping people. His positive attitude and willingness to go above and beyond are truly refreshing. Today, while helping me ship an eBay package, Brandon recognized me from the previous day and took the initiative to properly prepare my shipment. He carefully wrapped the package, attached the shipping label, and ensured the packing slip was properly placed. His attention to detail and proactive approach made the entire process easy and stress-free. In my opinion, Brandon consistently performs above and beyond what is expected. Employees like him are a tremendous asset to your business because they make customers feel welcome, valued, and appreciated every time they walk through the door. I would respectfully ask that Brandon receive the recognition he deserves from the owners and management for his dedication and exceptional service. Team members like him help build customer loyalty and reflect very positively on The UPS Store. Thank you for hiring employees like Brandon. I look forward to continuing to visit your Robinwood Road location in Gastonia because of the excellent service I have received. Sincerely, Your Loyal UPS Store Customer Chris Hill
• HI

  Her & I

  Jun 30, 2026
  5.0
  This store has been great to me for years. Friendly staff, never have to wait.
• TF

  TIna Frazier

  Jun 30, 2026
  5.0
  Walked in n basically walked out. Was greeted with smiles and kind words.
• RD

  Robert Davis

  Jun 22, 2026
  5.0
  This is my go to place for shipping in Gastonia. The staff is always friendly and helpful.
• RB

  Rob B

  Jun 16, 2026
  5.0
  I ordered a part from Amazon to be shipped to Charleston and arrive by Friday. Long story short, UPS decided to deliver my package to this store in Gastonia, where I haven’t lived in more than three years. Without explanation and with repeated reassurances from UPS that it would be sent to my address in Charleston, which never happened. Mr Akula was more than helpful, and while UPS is a terrible delivery option, I can’t say enough positive things about him. He went above and beyond to suggest ways to help get my package to me, which UPS failed to do even after charging me to do so. I was extremely frustrated as I need this part for my car and was hoping to have it repaired prior to going out of town. Mr Akula was patient with my frustration, and if he worked for UPS, I wholeheartedly believe my part would have arrived on time and would have been delivered where it was supposed to be delivered.

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