The UPS Store

Reviews

• MS

  Mark Schiffman

  Jul 3, 2026
  5.0
  I use The UPS Stire in Fuquay Varina, NC exclusively. I am always treated with a smile, excellent customer service, and advice on the best option for my shipping requirements. Outstanding service every time. Special thanks to Kela and all that assisted in what I considered a challenging shipment of large, heavy, items. 5 stars and I always use The UPS Store Fuquay Varina.
• CN

  Catharine Nowoslawski-Goepfert-Behm

  Jul 3, 2026
  5.0
  My family has lived in Fuquay-Varina for 3 years now and we have never had an issue. However, I wanted to give a shout out to John. The last 3xs we've been in have been an exceptionally pleasant experience with him at the counter. He's personable, funny, and super helpful with absolutely everything. Coming in and seeing him there makes everything 100% better just to see his smiling face and wonderful outlook on life in general. Thank you, John for being amazing every day!! ☀️
• JR

  Jennifer Richardson

  Jun 17, 2026
  5.0
  John was extremely helpful when I needed to have a shipping label emailed to me. He was patient and took his time. I highly recommend this UPS store for all of your packing and shipping needs.
• RJ

  Rhapsody Jordan-Parisi

  Jun 12, 2026
  2.0
  I've been here many times; service is always speedy and the people are reasonably pleasant. However, I'm giving 2 stars because of how I was treated today. As soon as I walked in, I noticed the super strong smell of air freshener. I am very sensitive to artifical fragrances and it literally hurts my lungs and is difficult to breathe around scented candles, perfumes, plug ins, etc. I know everyone is not this sensitive to synthetic fragrances, because I wasn't always this way either. BUT I also know I'm not the only one who is! The scent was so strong that I was taking shallow breaths and in the 5 mins I stood in line, I contemplated leaving the store if I had to wait much longer. When I was called for my turn, I said in a respectful tone of voice to the employee, "the smell of the air freshener is really overwhelming in here." He said, "Overwhelming??" In a tone to suggest that I was being dramatic. I said, "Yes, like it's overpowering and it's difficult for me to breathe." He replied, "Well, you're the only one who's ever said that, so I guess it's a matter of choice." I was so stunned by the way he belittled me and suggested that having difficulty BREATHING was my CHOICE, that I didn't respond. I just looked at him. Having worked in customer service many times myself, what he should have done was offer to tell the manager at the least, or said something like, "well I didn't notice a strong smell but I'm sorry it's bothering you," or something along those lines. You don't belittle a customer who is being respectful and tell them they're CHOOSING to not breathe. Also, synthetic fragrances are just chemicals, some of which are carcinogenic, and also disrupt hormones. They're not healthy for anyone to breathe, sensitive or not.
• BM

  Brendan M

  Jun 9, 2026
  5.0
  Good customer service, generally quick

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