The UPS Store

Reviews

• JH

  justin hicks

  Apr 18, 2026
  5.0
  Yesterday, the 17th, I visited the business, and a newly installed printer was causing issues for the staff member, not the employee's fault. She remained courteous throughout our ordeal, even apologizing, even though there was no reason to, given the technical difficulties. I had to grab a few items nearby and asked if I could come back within the hour after giving her time to work through the problem, and she politely agreed. Later, I returned, and the issue was fixed, and I met another staff member who was also courteous. I believe one was a supervisor and the other an employee. I left with what I originally came for and just want to express praise for this business and how they treated not only me but also other members of the community I saw come in, treating them just as well. Thank you.
• JM

  joseijumi merino

  Apr 7, 2026
  1.0
  Worst customer service ever
• JM

  James McLean

  Feb 16, 2026
  2.0
  Today I went to The UPS store at Arboretum to pick up my mail. I had made a request to hold my mail until I got there this week, and until my forwarding address was active, because I had decided that I wasn't going to renew my box. I was told by the owner that it was returned to sender, and that he would not hold my mail for me since I did not renew my box. The sad thing about it is, I was a long time customer, I would have thought that I would have received some courtesy customer service, but to my surprise I didn't, and I was expecting some very important, possibly time sensitive, mail. I feel like some courtesy should have been extended to me since I was a long time customer, and I used his store for other services.
• JC

  Jack Oudin (Airedale Club Charlotte)

  Jan 29, 2026
  5.0
  Always efficient, courteous and professional @ Arbo location.
• DL

  Dennis Layton

  Dec 27, 2025
  5.0
  Efficient, friendly and knowledgeable staff every time I go there.

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