The UPS Store

Reviews

• DW

  Debby Weiss

  Jul 10, 2026
  5.0
  Phillip is such a gem. You all are so lucky to have him on your team. He does the work of three people with a smile.
• ND

  Nirav Desai

  Jun 16, 2026
  1.0
  I stopped by last week to drop off a package and as I was leaving, Phillip started mumbling and displaying an attitude. When I asked what the problem was, his explanation was that I "wasn't nice to the lady who was leaving the store." Seriously? Instead of focusing on helping customers, he's apparently appointed himself the store's self-proclaimed etiquette police. Unfortunately, this isn't an isolated incident. I've had similar interactions with Phillip before and chose to ignore them, hoping it was just an off day. At this point, however, it seems less like a bad day and more like a consistent lack of professionalism. I come to your store to drop off packages, not to receive unsolicited personality reviews from an employee with an attitude problem. This interaction was completely inappropriate, unnecessary, and frankly embarrassing for your business. I would suggest to spend less time policing customer behavior and more time learning how to interact with customers professionally.
• SP

  Samir Patel

  Apr 20, 2026
  5.0
  As a fellow small business owner, consistency matters—and this team delivers every single time. I’ve continued using this UPS store over the past couple of years for flyers, printing, and mailing, and the experience has always been excellent. Jai, and the team are incredibly welcoming and genuinely care about customer service. They make the process easy, are always willing to help, and go the extra mile to get things right. Running a service business myself, I know how hard it is to maintain this level of quality day in and day out—and these guys do it effortlessly. Highly recommend
• AS

  Anissa Starnes

  Apr 4, 2026
  5.0
  GREAT customer service. Excellent staff. Always very helpful.
• SN

  Srinath Nagarajan

  Jan 30, 2026
  2.0
  UPDATE: the store’s reply is a generic AI authored type response that misses the point —/— We went to this UPS store to pack and ship a non-functioning home appliance back to the manufacturer. The gentleman that helped us pack the appliance did a good job in packing a fragile appliance BUT … the kicker was being charged $3 to open an email with the prepaid label his colleague we had to send him Nickel and diming your customer is a sure shot way to ensure we drive past your store the next time We had a prepaid label via email which they said they can’t scan (granted that’s possible). Being asked to email the label and then being charged a fee for that is not cool - especially when you are paying $60 for a box and packing services! A couple CX tips if I may: 1) Inform the customer ahead of time especially if you plan to charge what most would call a ridiculous fee 2) Explain why an email with a prepaid lab from UPS cannot be used at a UPS store 3) When a customer is spending $60 for a cardboard box plus some bubble wrap and 5 min of your time to pack it, perhaps consider that revenue over the $3 tack on It’s hard to win loyalty and easy to lose it - especially over silly fees that don’t make any sense

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