The UPS Store

Reviews

• LL

  Lucy Carrasco (Lucy)

  2 days ago
  5.0
  This new UPS store was much needed in West Charlotte. The staff are very pleasant and will answer any questions you may have. Thanks for the help, Oji!
• KS

  Kamari Sheppard

  3 days ago
  5.0
  The service was fast and easy. Plus, the worker here helped explain the return process of my package which was helpful.
• TG

  Treasa Gelinas

  4 days ago
  5.0
  Ryan at the UPS Store on Wilkinson Blvd gave me one of the best customer service experiences I’ve had in a long time. I came in on my fourth attempt to send an international package and was already frustrated with the process. Ryan warned me ahead of time that tariffs could significantly increase the shipping cost, even though he couldn’t give me an exact estimate before starting. He still took the time to go through the long and complicated process knowing there was a chance I might not ship it at all if the price ended up being too high. He was incredibly patient while I searched for customs information I needed and never once gave me attitude, even though I was clearly annoyed with the situation. What stood out most was how careful he was with my personal information, making sure it wasn’t being shared out loud in a room full of people. The process itself was frustrating, but Ryan handled everything professionally and made the experience so much better. Great customer service and I definitely recommend this location.
• AT

  Allison Tymko

  6 days ago
  5.0
  Very friend ans helpful staff. Great parking! Unlike the UPS Store close to me their Amazon returns work!
• JD

  Jessica Dodson

  May 5, 2026
  5.0
  Angela was PHENOMENAL. It was quiet when I arrived, but quickly became busy. I had several packages and one required packaging. Additionally, it was a very odd size and required a box. She selected the perfect fitting box immediately, as well as sharing her lovely smile and calm demeanor. If me and my several packages bothered her in the slightest, that was not once apparent. I was nervous heading in, but Angela and her cool demeanor made the experience quick and painless. Matter of fact, I have some documents I need to send. I plan on returning tomorrow!

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