Branch Bio
Maddie joined QLM as an intern in 2016—and she’s moved full-speed ahead ever since. In 2017, she helped open the QLM branch in Austin, Texas; moved to Atlanta where she managed recruiting and sales, and then transitioned to QLM corporate as Quality Control Manager. When the opportunity arose in Charlotte in September 2018, Maddie took over as Branch Manager.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.