The UPS Store

Reviews

• KR

  Kay Reibold

  Jun 19, 2026
  5.0
  I would like to acknowledge and express deepest gratitude to Jesse who helped me with my U.S. on-line passport renewal application today. He was so patient and professional in the process and was very skillful in trouble shooting the problems we encountered. I was at a total loss of what to do and he managed to help me complete the application successfully. Not many employees would have the patience and care he took to assist a customer with a service that is not normally offered in the store. If I was his supervisor, he would surely deserve a bonus! Many thanks again. Kay Reibold, Raleigh
• SK

  Sarah Khatibzadeh

  Jun 11, 2026
  5.0
  Customer service is prompt and friendly. I’ve been a frequent flyer at this UPS Store over the last year for printing and shipping related to my business (mobile vet practice). Very grateful to have them to work with!
• NL

  Nathan Lorah

  May 1, 2026
  5.0
  Brandon provided some of the best customer service I’ve ever experienced!
• KF

  Kristen Fuqua

  Mar 30, 2026
  1.0
  I came here on 3/30, around 9:10am - I’ll spare the description of the worker from embarrassment, so maybe just look at the schedule for who was working this morning. I had 4 Amazon returns. I did 2 of my returns, and then had a rug that I needed to re-fold so it’d be easier to put into the clear bag, so I placed my 4th return on the floor, with my reusable bag. The worker glared, rolled her eyes, and said “this is ridiculous. I don’t work for Amazon, I work for UPS, they have us doing all these Amazon returns”. You could cut the tension with a knife, as if it was MY fault she had to accept Amazon returns, at UPS. Just like staples, kohls, & whole foods workers do as well. There also wasn’t a SINGLE other customer in there. I don’t know, sorry I came in and made you have to lift a finger? Anyway, she completed my return before I was able to give her my 4th item so I said “oh I had 1 more return.” She lets out the BIGGEST sigh, rolls her eyes, smacks her lips together because I inconvenienced her oh so bad. So I just told her to forget it, I’ll go to a different one. Of course I returned the same attitude and energy to her, because that was uncalled for? You never know the day someone is having or what they’re going through; like my husband going through radiation after his brain surgery - so today was the only free day I had to go do my returns, hence why I had 4. I had all 4 barcodes pulled up and ready to be scanned. It would’ve taken her a total of 5 minutes from scanning them, to packaging them, to throwing them in the bin. Maybe a talk is needed for a certain employee, that you have to actually WORK in order to earn your paycheck? You can’t just lean back on the counter, sipping from your tumbler. I hope she reads this too - because one day you’re gonna come across the wrong person with that shotty attitude of yours. Especially at the grown age you are. Perhaps even going back to the cameras so you can get the full picture on what’s representing your company. Disgusting. Anyway, can’t wait to come back with some future returns, hope to see you!❤️
• AH

  Alissa Heald

  Mar 22, 2026
  3.0
  This is a great store but HOURS posted on both Google and Apple Maps are wrong!! This store is completely closed on Sundays, and that is reflected in the hours posted on the door. I saw 3 other people arrive, walk up with boxes and turn around in the time I posted this review.

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