Modern Merchant

Reviews

• MM

  martistegall

  Feb 23, 2026
  5.0
  We worked with Jacob Underwood through Modern Merchant Hub to implement our CRM on the Go High Level platform, and the experience was excellent from start to finish. While Jacob guided the process and made sure nothing was missed, he had me actively working inside the platform so I could learn it hands-on. He supported the setup of calendars, links, backend configurations, and opportunity pipelines with professionalism and attention to detail. He kept every meeting on schedule, came prepared, and ensured nothing fell through the cracks. Go High Level is a powerful and robust platform with a lot of functionality, and Jacob did a great job walking us through the essentials and making sure we had a strong foundation in place. He’s patient, friendly, and incredibly responsive — which matters when you’re navigating a system with this many capabilities. If you’re looking for someone who knows the platform, communicates clearly, and truly supports your business during implementation, Jacob is a fantastic partner.
• MM

  Mary Michael

  Feb 19, 2026
  5.0
  Working with Jacob at Modern Merchant Solutions has been such a smooth experience. He was truly great to work with and made the whole process of getting our CRM up and running feel easy. He helped get us set up with a system that we can finally maximize for automating our follow-ups and keeping our client pipeline organized, which has already taken so much off my plate. If you’re looking for someone who actually takes the time to make sure the tech works for your specific business goals, I can’t recommend Jacob and his team enough!
• HM

  Heather Moreland

  Nov 24, 2025
  5.0
  Jacob helped us build out a CRM package for our business, Lakesite Accounting, and it was a great experience. He took the time to listen to our needs, brainstorm the best way to accomplish our goals, and patiently explain the process along the way. I especially appreciated the ability to "do the things I knew how to do" and leave the more complicated build-outs to Jacob's expertise. That approach was cost-effective and helped us better understand how the system works in the day-to-day!
• RL

  Rylan Lovejoy

  Jun 27, 2025
  5.0
  Local, knowledgeable, and most importantly, exceptional when it comes to customer experience and service. Anyone in the restaurant industry who deals with POS systems knows how critical it is to have a fast, reliable support team when problems arise. MMS is exactly that — a dependable solution you can count on when it matters most.
• GF

  Gallo Forte

  Jul 1, 2023
  5.0
  As the owner of Modern Merchant Solutions, Jacob Underwood is a highly knowledgeable professional with exceptional technical expertise. He consistently demonstrates his commitment to follow through on his promises. He has successfully helped us reduce our expenses through his credit card processing services. Jacob has been instrumental in bringing substantial savings to our restaurant, which was burdened with high fees in the past. We wholeheartedly endorse Jacob for all your business needs and strongly recommend his services. - Randy Prause, Cafe Italiano Restaurant & Pizzeria

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