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RXO

4.6
(206 reviews)

Business Details

(800) 883-4593
https://www.rxo.com

About

Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.

Location

RXO
2575 N Frontage Rd, Billings, MT
59101, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

4.6
206 reviews
5 stars
182
4 stars
5
3 stars
2
2 stars
1
1 star
16
  • CG
    Catherine Guschewsky
    6 days ago
    5.0
    Excellent service. On time, clean, good communicators, helpful.
  • CS
    coy snyder
    May 8, 2026
    1.0
    Dear RXO (formally XPO), Rebranding only works if you actually change what made the previous brand bad and the rebrand necessary. Changing your name and not changing your operations to improve is literally just spinning your wheels in the dirt doing nothing. Absolutely abysmal service and clown show of an operation. You either speak with a call center rep in a completely different country, who has no idea whatsoever about the local operation. Leave a voicemail on their local line and get ghosted. Or you have to use their stupid chat bot on their website for "customer service". This company has rescheduled a delivery of my item 4 separate times at this point and I expect additional delays to come. RXO has been in possession of my item for well over 2 weeks now. No one can seem to be bothered to actually provide any information about my item at all or what the delay in delivery is other than "unforeseen circumstances". Their delivery schedule is just "trust me bro" after multiple reschedules. At this point I am pretty sure the "unforeseen circumstances" is RXO just not wanting to take the time or use the resources to complete the 2 hour roundtrip drive for the delivery. I was willing to coordinate with the local operation to pick it up myself seeing as how they can't seem to "foresee" the proper "circumstances" for delivery. However, the abysmal customer service will not provide customer pickup as an option. I didn't choose this company to deliver my item, they contract with Amazon. If anyone else finds their Amazon orders routing through this company, cancel your order immediately and contact Amazon for alternative delivery options or a refund. Imagine my surprise, or lack thereof, when looking at the other 1 star reviews. Almost every single one is an experience almost exactly like my own. Repeated delays, no information provided to the customer, terrible customer service and generic apologies.
  • GB
    G-P and BC
    Apr 23, 2026
    5.0
    Friendly, communicative and professional delivery. Couldn’t be happier!
  • AJ
    Amy Jacobs
    Apr 13, 2026
    5.0
    Great delivery of our item from Ikea. Prompt and professional.
  • DS
    Daniel Scherer
    Mar 27, 2026
    1.0
    Terrible delivery service, repeatedly delayed our delivery for various reasons. Company would schedule deliveries via their website and then cancel the day prior. Unfortunately this is the only delivery service Serta uses so after a month of delays and excuses we ultimately had to cancel our order.

Frequently Asked Questions About RXO

What type of logistics services does RXO provide?

RXO is the largest provider of last mile logistics for heavy goods in North America, specializing in deliveries, assemblies, and installations.

Where is RXO located?

RXO is located at 2575 N Frontage Rd, Billings, MT 59101, USA.

Brand Certified Facts from RXO

This information is certified by RXO and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
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