United States Postal Service

Reviews

• CC

  Celeste Castellanos

  1 day ago
  1.0
  I hope Paige or the manager sees this. You have a nasty nasty customer service. I’ve never paid for shipping when is a prepaid label but Paige at this property made me pay for something that I didn’t needed. I’ve used the prepaid label forever almost weekly and she just decided to charge and when I’ve asked her if it was something new, she just stared at me super angry ignoring my questions. She is very rude and nasty nasty .
• WS

  William Stull

  May 12, 2026
  1.0
  They have just stopped trying to deliver my mail. I’ve have to go up there and pick it up because of some excuse they’ve come up with that day. No other delivery services have any problem delivering to my address.
• VM

  Vanessa M.

  May 12, 2026
  1.0
  My rent on my PO Box increases 1 or 2 times annually since I have had it. Yet, this post office is no comparison to other Post Offices in the area (Southaven, Germantown). We are in a season of automation, but all business, postage, etc has to be done at a window during business hours. Recently, on a Saturday the post office opened 1030 to 12 (or perhaps it was 10 to 1230) how are those hours beneficial; why open. We try to save a struggling government entity, by renting boxes, shipping via USPS. Help us Help you. Give us service options so that we do not have to arrive at 8:30 on a Saturday only to learn the hours are 2 hours and the post office does not open for another 1.5 to 2 hours.
• AM

  Austin Maggard

  Mar 2, 2026
  3.0
  I have to mail something back home Tomo morning from this location and I can tell by the comments that I'll need to carry my pocket bible with me to refrain from letting a bigg rude black woman I'm not the one and today ain't the day, y'all pray for me 😂
• RM

  Ron Magee

  Feb 2, 2026
  1.0
  If I had the option, I wouldn't give ANY stars after Saturday's interaction (or lack thereof) with this Olive Branch, MS. Post Office! I understand that they couldn't send out their carriers with the ice/snow on our streets this past week - and I don't have a problem with that. But the lack of communication, miscommunication, and failure to have the window open during the posted hours is irreprehensible, rude, and irresponsible. When I arrived at 11:50 AM, Saturday, January 31, 2026, the service window was closed, even though the posted Saturday hours was listed as 10:00 AM to 12:30 PM. There was 6 people in line in front of the service door and they informed me that they were trying to pick up their mail/packages as well. The lady at the front of the line (and 1 of the other gentlemen in line) informed the rest of us that they had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The lady at the front of the line would occasionally knock on the door and ring the buzzer on an alternating basis trying to get one of the ladies in the back (that we COULD SEE AND HEAR through the mail slots) to come to the door and allow us to receive our mail/packages or let us know how to go about doing so (or when). After approximately 15 to 30 minutes of knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots, one of the ladies finally come to the door and spoke to the woman at the front of the line basically telling her that she didn't have the authority to hand out mail to us. The lady at the front of the line informed her that she had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The USPS employee then told her she would have to check with a supervisor on the matter and that she would come back to let us know - in the 45+ minutes that I was in line she never returned to the door to do so, even though after about 10 minutes we resumed knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots. No further communication from anyone in the back and no sign hung on the door or window stating whether or not we had any options. While I was there, we had people leave and others join us in line for the same reason - to pick up our mail/packages, but we never had less than 4 waiting in line. If any of the USPS employees had come out and talked to us or hung up a sign on the door stating they were currently unable to retrieve any mail or packages at that time (and if the person or persons that had been called earlier told customers the same message), I think all of us would have gone on about our day and followed up on this on Monday. Some of us might not have liked it (especially those that had called ahead and been told to come on in), but I think we would have understood and moved on instead of standing around wasting our time. Very unprofessional in my humble opinion.

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