The UPS Store

Reviews

• KD

  Karen Daly

  Jun 6, 2026
  5.0
  As an elderly lady,it was very confusing to t Return my pkg.Two wonderful prople in store 1715 at 5021 Vernon were soo helpful to me..their names were Taylor and Chris! I thank them alot. Karen Daly Edina,mn
• YB

  Yvonne Bjorklund

  May 30, 2026
  5.0
  The staff of this UPS store are the best. I had a mess due to a multiple item Amazon return (not their fault) and their staff helped figure it out and fix it. It was a hassle for them but they were gracious and patient until we sorted it out. Awesome customer service!
• JA

  Jodi Anderson

  Dec 13, 2024
  5.0
  I had to get some packages delivered for Christmas at the last minute. The manager was amazingly supportive and did an amazing job helping a stressed out customer like myself. I am so grateful to the team and this location’s service. Thank you so much!
• EB

  Erika Boardman

  Dec 5, 2024
  3.0
  Evan was an exceptional employee there. Bc I am part of address confidentiality, specific procedures had to be followed. I stopped using them as my pick up location, when I was expecting a Fed Wx. The manager, almost always curt said “Oh Even told us you were expecting something” Problem being Evan had no knowledge of the item I was waiting for. Manager lied. Which was less concerning than when this address showed up on a hospital bill and was delivered here. My secure address is always used for hospital visits. There was a privacy investigation to determine who accessed my medical records and added a UPS store PO Box as my address. The manger became agitated and demanded to be kept up to date about the investigation. Threatened to terminate my box. Police report was filed bc I felt threatened and it’s not my job to notify a UPS store manger the status of the Edina Police and their investigations. on the plus side, nothing ever stolen at this location.

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