The UPS Store

Reviews

• DM

  Dani Minnesota

  Jun 29, 2026
  5.0
  I enjoy visiting this location for my Amazon returns. While I realize it’s a simple transaction, the staff always makes the process easy and welcoming. I especially appreciate the helpful service from the young man at the front desk.
• VH

  Van Heest

  Jun 16, 2026
  1.0
  Dear owner, I can see that you are very responsive to your Google reviews, which means you are a good owner! I know that in this economy it is hard to find good workers, but I want to let you know about the woman who was working at your store on Monday, June 8th at 9am: My daughter had a destination wedding in one week, and in the frenzy of preparation, she accidentally had Amazon ship the groomsmen’s wedding gifts (6 Titlest bags worth over $200) to me instead of NC. I had never done an Amazon return before, which I stupidly told the woman who was working at your 78th street in EP store at 9am on Monday, June 8th. I know that your worker was experienced because she walked me through how to change the return location to your store instead of Whole Foods. I thought everything was taken care of until my daughter contacted me later to tell me that the two cheap items in the package had already received the refund, but not the Titleist bags! I then realized that the worker had not processed or given me a receipt for the 6 bags, only the two cheap items. So, I am letting you know that if the woman returns the 6 bags she stole, I will replace this one star review with a 5 star review.
• WR

  William Rhatigan

  May 13, 2026
  1.0
  Had them print an ID badge with very specific instructions and they did not at all do what I said. The employees have no clue what they’re doing. Worst UPS store experience I’ve ever had.
• YY

  Yaya

  Oct 6, 2023
  5.0
  If I could give 10 stars I would. I had to drop off some Xfinity equipment at the store only to find out there was a ten person queue… he told me I could do it with UPS. At first I thought I would have to jump through all these hoops get a box, etc. Only to find out I didn’t. I called ahead to confirm that they did in fact provide the service. The customer service agent on the phone was named Madison, and Madison assured me that it was something that could be done quickly and easily. I got to the store, and Madison kept her promise. I was in and out of that store within five minutes. She let me know that they provided the box and gave me a piece of paper with the tracking number and told me to hold onto it for a few months. I recommend any and everybody to utilize this service that has partnered from Xfinity/Comcast with UPS. Huge shout out to Madison thank you for making the process easy you were amazing to work with!
• AD

  April DeJarlais

  Jan 28, 2017
  2.0
  If you print at the computer with the clerk, I was just charged for all color copies ($$) because apparently it is not an option to do black and white at the computer, and I was not told that it would be color copies (even though most of what I printed was B&W). Be sure to ask what you will be charged for since I unfortunately assumed it would be B&W.

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