The UPS Store

Reviews

• LK

  Laura Kelly

  Sep 24, 2026
  1.0
  I’ll be driving twice as far to use a different UPS location from now on. I’ve always felt unwelcome here, but I put up with it because the location was convenient. After my most recent experience, I won’t be going back. The employees are consistently unpleasant and make what should be a simple errand unnecessarily frustrating.
• SE

  Susan Ennis

  Sep 10, 2026
  5.0
  We had them ship a very delicate family tea set. Sabrina did such an amazing job , carefully double bubble-wrapping each piece and it arrived today in perfect condition! I highly recommend using them as they are so careful and responsive to your needs providing great customer service!
• CS

  Chris Smith

  Aug 31, 2026
  1.0
  Used to be a great place change owners now they’re petty about everything went there to ship something. They tried to say I couldn’t use a cardboard box of my own. Tried to get me to buy their $13 cardboard box
• CA

  Carl Andersen

  Aug 30, 2026
  5.0
  I had a fantastic experience at this location! It began as I was carrying a large and heavy box across the parking lot and I looked up to see this charming young lady holding the door for me. This magnificently capable individual, "Brie" then gave me her undivided attention to help ship my packages, patiently guiding me through my challenges with my own phone and their system. I got the feeling that Brie was trying to do "that one thing" and that one thing at this moment was taking care of my needs. She did that spectacularly well! She not only efficiently handled shipping my packages AS WELL AS dealing with my "quirks," she made me and my needs the focus of her attention. It was really great work that had me thinking, "what else can I ship from this UPS store?" Brie should be held up as an example of perfect customer service and an internship under her tutelage entitled, "This is how we want you to do it." should figure prominently in customer service training. Nice job!
• RB

  Rollie Brandt

  Jul 20, 2026
  5.0
  I went in to Burnsville UPS Store 4123 after earlier visiting Apple Valley store 3603 trying to return Frontier phone/internet equipment. At Apple Valley, they scanned the return QR code Frontier sent me, and serial #'s and said it showed an error and could NOT be sent. After 5 months of frustration w/Frontier Communications trying to change our service, then eventually trying to quit their service, I was finally SO happy to return Frontier's equipment per their detailed instructions, telling me to bring to UPS store and and that UPS would send it using the QR code. When Apple Valley store couldn't help me at all, I was in tears after 5 months of frustration with Frontier. The girl employee was not very empathetic and offered no other help. Later that day, running errands near the Burnsville (4123) store, I thought maybe I should try there just in case Apple Valley did something wrong. I was greeted by "Jeff" who was friendly, patient, helpful, empathetic and when the error came up, he then thought of checking with "Krishna" (maybe he's the manager?) They BOTH figured out a work-around and Krishna suggested trying a manual procedure and they made it WORK!!! Jeff was so glad too, and SO nice. He printed out receipts and even made a photocopy of the label that was printed and urged me to save that paperwork, commenting that those receipts were "gold" and excellent PROOF of returning the equipment (Frontier threatens a $500 fine if not returned). Jeff said he almost guaranteed Frontier would call and say they did not receive the equipment, but I'd have proof of return. He added that he's seen these types of problems before, and shared that internet companies are notoriously difficult to work with. I myself was trained in customer service when I worked at Apple Store, Mall of America for 7 years, so I know good, empathetic, helpful service when I see it! These 2 gentlemen went above and beyond!! Please reward them. They MADE MY DAY!! Within a few minutes I actually received a text from Frontier saying they "received" our returned equipment. Earlier that day, I was SO upset and frustrated at Apple Valley store (3603), I actually started crying when she said she couldn't help and to "just call Frontier." Frontier is horrible to call.. it's all AI and they just direct you to a website and hang up. Believe me that was a first time I'd ever cried in a store, but the build-up of 5 months of frustration by Frontier, and not being able to finally be done with them was too much! SO again, Jeff and Krishna at the Burnsville UPS store (4123) were awesome! I thanked them over and over and promised them I'd find a way to share my experience with UPS and give a review, as I took a couple pictures to share. I can't describe the feeling of relief when I left that store!

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