Handle With Care Packaging Store

Reviews

• MB

  Marlene Baldwin-McCann

  Jul 27, 2026
  5.0
  Robert is the kind of professional you hope to find when you have something truly valuable in your care. My husband and I brought him a limited-edition piece of artwork and spent over 30 minutes discussing the safest way to return it to the gallery. Robert patiently walked us through every option, explaining the advantages of different packing and shipping methods based on his more than 35 years of experience handling fine art. At no point did we feel pressured—his only goal was helping us make the best decision. When we spoke with the gallery while standing in his shop, the return plan changed. Robert immediately adjusted to the new circumstances and professionally repacked the artwork for shipment. What impressed us was his integrity. He explained that, under normal circumstances, he would not have recommended shipping the artwork back in its original box because it did not meet the standards he would typically want for valuable artwork. Once he understood that the gallery only needed the original piece returned because they were creating a completely new one, he thoughtfully adapted his recommendation. When it came time to pay, Robert declined to charge us for his time, explaining there was very little to charge beyond a small amount of tape and wrapping material. His generosity, professionalism, and genuine desire to help meant far more to us than he probably realizes. It is rare to find someone whose expertise is matched by such kindness and integrity. We left not only confident that we had made the right decision, but grateful to have met such a wonderful person. Thank you, Robert, for caring for both our artwork and for us.
• DL

  Daniel Lalley

  May 19, 2025
  5.0
  My wife and I operate an interior design firm based in MN. When I needed to find a receiving warehouse to help install a client's furniture in Petoskey on short notice, Rob and his team came through for us. The service and attention to detail were above our expectations and we are so glad we found them! I just wish they expanded to MN so we could use them for all of our projects! Highly recommend!!
• KP

  Kate Powers

  Nov 21, 2023
  5.0
  Rob at the Packaging Store shipped a piece of furniture across the country to me. Despite being packaged with great care, the item was damaged in transit. Rob coordinated the delivery and handled the insurance claim with the freight company, really going above and beyond to make sure things worked out well in the end. Excellent communication and customer service. I highly recommend Handle With Care.
• KC

  Kirk Chase

  Aug 31, 2018
  5.0
  Awesome job sending our most delicate MS to get fixed. The engineer that fixed it said "Have to compliment the person that packed the mass spec...excellent..."

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