The UPS Store

Reviews

• EZ

  edlira zogaj

  2 days ago
  5.0
  Fast printing of sensitive college transcripts! Shipping 3 packages went smooth! Thanks Rafia and Michele!
• DS

  David Sutphin

  Oct 2, 2026
  5.0
  They printed 300 color copy's for me What great service and great to work with I will be using them for future printing needs
• LZ

  Leon Zak

  Oct 2, 2026
  1.0
  Subject: Formal Complaint Regarding Store #8053 – Missing Shipment and Unacceptable Customer Service I am writing to make a formal complaint about my experience with Store #8053 and, in particular, the extremely poor customer service I have received from the employee who assisted me. On August 29, 2026, I went into Store #8053 to send an envelope containing important documents to Canada. Because these documents were very important to me, I specifically explained to the employee assisting me that I needed everything to be completed correctly and that I was relying on her to make sure there were no problems with the shipment. The older female employee who assisted me assured me that she would help me and that everything would be handled correctly. I trusted her and left the store believing that my documents had been properly processed. I contacted the store to ask for help. The same employee answered the phone, and I recognized her voice. She asked me to email her the receipt and said she would check what she could do. I immediately followed her instructions and sent the receipt. I then waited for a response. No one contacted me. After waiting another week, I called the store again and left a message asking for someone to call me back. Again, nobody returned my call. Today, October 2, 2026, I called the store again and specifically asked to speak with the manager. Once again, the same employee answered. She told me that there was no manager available until Monday and instructed me to call back then. I then asked a very simple question: What is the manager's name? Instead of providing the manager's name or offering any meaningful assistance, she told me to call back Monday and then ended the call. I attempted to call the store several more times, and the calls were either disconnected or cancelled. This is completely unacceptable. I understand that shipments can occasionally be delayed or experience problems. What is especially concerning in this situation is the lack of communication, lack of follow-up, and extremely dismissive treatment I have received from the store. I went to this location specifically because I needed assistance with an important shipment. I clearly communicated the importance of my documents and trusted the employee to help me properly. When the shipment did not arrive, I reasonably expected the store to take responsibility for helping investigate the situation. Instead, I have had to repeatedly chase the store for answers, send the receipt as requested, leave messages that were never returned, and call multiple times just to try to speak with a manager. The way this employee communicates with customers is also extremely concerning. Her behavior on the phone was dismissive and unprofessional, and ending the call when I was simply asking for the manager's name is not an acceptable way to treat a customer. I am requesting that this complaint be taken seriously and escalated to the store manager and/or the appropriate corporate customer service department. I expect the following: An explanation of what happened to my shipment and why it has not arrived. A proper investigation into the shipment using the receipt and tracking information. An explanation of why my previous calls and message were not followed up on. A response from the manager regarding the conduct and customer service I received. Appropriate action to ensure customers are not treated this way in the future. A clear resolution regarding my missing documents/shipment. I have been patient throughout this situation, but my patience is now exhausted. I should not have to repeatedly call a store, leave unanswered messages, and chase employees for basic information regarding an important shipment. Please do not simply tell me to call back Monday again. I am asking that this complaint be formally documented, escalated, and investigated. I expect a prompt response from management. I hope this matter can finally be handled with the seriousness, professionalism, and accountability that should have been provided from the beginning.
• LY

  Lou You

  Sep 29, 2026
  5.0
  Staff is Amazing and very helpful. They are very kind, they go above and beyond to help you in your returns and all other services. They also provide solutions based on your needs.
• SC

  Shawna Couto

  Sep 15, 2026
  5.0
  The staff here are always incredibly professional and make every visit quick, easy, and pleasant. I’ve also had the opportunity to see them handle difficult situations and challenging customers with patience and integrity. It’s genuinely refreshing to see that level of professionalism and compassion in our community.

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