Certified by AIT Worldwide Logistics • Oct 04, 2026
Logistics ServiceTransportation Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 170 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
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Certified by AIT Worldwide Logistics • Oct 04, 2026
Highly disappointed with my experience with this company. The communication was extremely poor, and there seemed to be very little respect or consideration for the customer’s time.
My delivery window was scheduled for 12:00 to 3:00 PM. At 3:30 PM, after the delivery window had already passed, I received a message saying my delivery was next on the list. If you have the ability to send notifications and text messages to coordinate the delivery, you should also have the common courtesy to let customers know when you are running late.
I called to get an update and no one answered. After sitting on hold for 10 minutes listening to terrible hold music, I finally gave up and hung up.
Delays happen. That is understandable. What is not acceptable is the complete lack of communication, especially on the day of delivery when customers are rearranging their schedules and waiting around for you to arrive.
Dick’s Sporting Goods should seriously reconsider using this company for deliveries. The experience reflects poorly not only on the delivery company, but also on the Dick’s Sporting Goods brand.
MM
Mytagforhalo
Sep 1, 2026
1.0
Seeing as you cannot be bothered to give any sort of system on your site about submitting complains for your last mile carriers, Ill do it here instead.
Wings and Wheels delivered an expensive item today. They left it in my driveway and falsified the signature that was required for delivery.
AL
Alexandra Lopez
Jul 16, 2026
1.0
Welp, read the other reviews. They're right, AIT is the worst. I'm contacting Dick's corporate to urge they reconsider their partnership with this company. Maybe that'll get their attention.
HG
Huda Gilbert
Jun 23, 2026
1.0
The worst customer service and company. I called them multiple times to schedule a service for installation that I paid a lot of money for and they are refusing to give me a call back and install the set. I m very disappointed for how much money it cost for me to get the run around like this and I would never recommend this company.
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
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