AIT Home Delivery

Reviews

• CC

  Chi Choy

  Sep 11, 2026
  1.0
  I ordered from IKEA. The delivery window they gave me was from 8am to 8pm which is already ridiculous (fine they can get a free pass cause it might be an IKEA thing not their fault). I had to take a unpaid day off to just wait around. When 830 roll around I was able to reach this company via IKEA. The customer service was fine and said they are running and will be here at 9pm to 930pm. They never call us by themselves to explain anything and it's close to 11pm now, still nothing. Unacceptable
• MS

  Milan Stika

  Aug 31, 2026
  5.0
  Went in to pick up my IKEA order. The door was open, a guy inside was very friendly and helped me load the items. I was on my way in 3 minutes.
• LC

  Local Customer

  Jun 12, 2026
  1.0
  Placed an order with IKEA. IKEA said that they provided the full order and AIT lost a part of my order. How do you lose five 8 foot cabinets?
• SQ

  Solo Quinn

  Feb 24, 2026
  4.0
  good service, fast and efficient.
• LS

  Leanne Simms

  Feb 11, 2026
  1.0
  Absolutely awful experience. The guys show up with my order but 1 of the boxes to the 3-box dresser is MIA. Rather than note that, they mark the delivery complete, causing me all kinds of problems. I called AIT multiple times on multiple days, talked to a different person each time, each gave me promises to call me back with more information, but nobody ever called back. Apparently there is no way to reach the local warehouse so when you call you get someone anywhere in the US and nobody can actually talk to anyone in Lansing. My box is still MIA, and no one is giving me any information. It took me 5 minutes on the phone with IKEA to resolve an issue that 5 different people couldn't fix in 4 days. Absolutely incompetent company. IKEA needs to find a new delivery service.

Frequently Asked Questions About AIT Home Delivery