The UPS Store

Reviews

• CC

  Coreen

  Jul 13, 2026
  5.0
  Sarah was amazing to work with. She sensed my concern with sending my package and directed me on how to better package the contents. I highly recommend seeing Sarah if you need help at the UPS store.
• KC

  Kerri Clawson

  Jun 29, 2026
  5.0
  Fast and easy to send packages. Can get in and out quickly, even at peak times before and after work.
• KO

  kelly oles

  Jun 22, 2026
  5.0
  So grateful for Jamie and her direction today as I was looking to do a last minute project that included printing and cutting. She was so helpful and had completed everything for me before I came back to the shop!
• JR

  Juliette Rambourg

  May 29, 2026
  5.0
  Great service and knowledgeable staff! Always going above and beyond to understand your needs.
• ZA

  Zach A

  May 26, 2026
  1.0
  Drove through heavy traffic from pretty far away specifically because this location advertised the cheapest passport photos and clearly showed online that they offered the service. After getting there, I was told they don’t do passport photos. I then pointed out that not only does it say online they offer them, but there’s also signage inside the actual store advertising the service. Instead of acknowledging the confusion or apologizing for wasting my trip, I was just told to “go to Walgreens.” That response came across as incredibly dismissive and honestly pretty insulting considering I had already explained why I came there in the first place. The issue wasn’t that the service was unavailable. Things happen. The problem was the lack of empathy and the attitude. A simple apology and explanation would’ve completely changed the experience. If the service is no longer available, the online listing and in-store signage should be updated. UPDATE: The owner response only confirmed my original experience. First I was talked down to and told to “go to Walgreens” after explaining I came there specifically because passport photos were listed online and advertised inside the store. Then, instead of acknowledging the confusion or lack of empathy, the response basically implies I’m either lying or somehow imagined it. So to recap: I was spoken to condescendingly, then blamed for being frustrated after wasting a trip through heavy traffic, and now told the advertising I clearly saw apparently doesn’t count because the signs are posted whether the store offers the service or not. A simple apology would have resolved all of this. Instead, the response doubled down on the attitude and proved my original review was completely justified.

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