United States Postal Service

Reviews

• DD

  Deb

  Aug 23, 2026
  5.0
  Went to turn in a document and accidentally put one wrong digit. I called back in when I realized what I did the head postmaster if I’m saying this correctly, went way out of his way to help me correct it so I didn’t have to drive back in. In addition when I first went into the office to submit this document, there was only one worker at the desk. She handled everything with grace, even when some customers were being rude because they were upset about the wait- The second worker did come up from the back when they were able to.
• KV

  Kainnon Vilminot

  Aug 22, 2026
  1.0
  HORRIBLE, the worst PO, "delivery attempt" is a lie they never came by, I have security cam footage, all employees are miserable and would prefer to be anywhere but at their job. I own a business in Howell and drive to Brighton to transact. Unfortunately my deliveries still have to come through the Howell location.
• JK

  John Kuzniak

  Aug 8, 2026
  4.0
  Some time there is a wait, but everyone is helpful.
• LB

  Lori Benson

  Jul 29, 2026
  5.0
  Awesome
• KC

  Keith Colley

  May 22, 2026
  5.0
  *Edit*…I actually understand the struggle now lol. Sent something to a friend in McDowell, Queensland in Australia. Sent dozens of packages through the Brighton location with zero issues. Send one that somehow gets routed to the Howell location and some genius read the delivery as HOWELL not McDowell and rerouted it to be delivered. THERE IS NO Gleason St in Howell! It was returned to sender. Even though my return address was very clear who knows where this package is now. I was also told this was put in the post master generals hands, you know, the guy that shouldn’t be dumb enough to make this mistake. If you wanna know why the Howell location is so bad well the guy that runs it can’t even tell what an international shipping address is. Not trusting them to send out of country again as this package is not replaceable. Who reads McDowell and thinks Howell cmon now. This is the right instance to be dramatic. Just reading these reviews is great. The drama of some of these complaints is comical. “I’ve been coming here for 10 years no issues and finally I had one thing that happened I didn’t like!”, “They never answer the phone!” even though there’s probably 2 under paid and extremely over worked employees there at any time physically not able to answer phones due to high volume traffic and why can’t you learn online services exist?, “I know they didn’t try and deliver my package cause my dogs would bark at air moving so I had no visitors!” Yet they had 3 other packages delivered perfectly and the dogs seemingly didn’t notice those visitors?, “I know they didn’t attempt to deliver cause my dogs would bark at anything and there was a house full of people, but they did leave a first delivery attempt sticky note on my door” meaning they were there? The dogs are the reason I know this or that did or didn’t happen is the funniest for me. I think I found a new past time here lol. The reality is we are not sending mail anymore. The USPS is almost broke and it’s not a tax subsidized operation it sustains itself. Sales have fallen literally by half over the past 20 years. They’re currently deferring billions in required pension payments and heavily cutting work hours and transportation expenses. I really haven’t had an issue but when inevitably I do I’m not taking it out on the employees. Put yourself in their shoes for Christ sake cause some of these complaints ain’t Christian! Go to the place and speak with the station manager if you have an issue. If they can’t answer the phone 👏use online services👏, it can handle practically all services and answer most problems and if it can’t you probably should be in person anyways. I will enjoy reading these reviews though 🤣. I am on your side Howell Post Office Gang

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