United States Postal Service

Reviews

• JL

  James Long

  Jul 25, 2026
  1.0
  I would like to provide feedback about my experience with the clerk named Tracey. I waited patiently for 5–10 minutes without complaining or causing any disruption. When she came to the counter, I handed her $50 in one-dollar bills to purchase a money order. This money order was not for personal use—it was for my employer, a large organization that regularly conducts business and spends money through the Postal Service. I expected a professional and courteous interaction. Instead of assisting me, Tracey told me I needed to turn every bill so they were all facing the same direction before she would process the transaction. She said she had to do it that way when turning in her drawer. Her tone and facial expression came across as dismissive and unprofessional. After that, I became quiet because I didn’t want the situation to escalate. She then said, “Oh, you don’t have nothing to say about that?” I found that comment unnecessary and inappropriate. I then asked what days she worked so I could avoid coming in when she was there. My intention was simply to make sure we never had another negative interaction. Instead, she told me I could “get out and go somewhere else to get a money order.” I understand that employees have procedures they must follow, but customer service should still be respectful and professional. Regardless of whether a customer is purchasing something for personal reasons or on behalf of a business, they deserve to be treated with courtesy. I hope this feedback is taken seriously and used as a coaching opportunity so future customers do not have a similar experience. Thank you for taking the time to review my concerns.
• LG

  Leyton Gaines

  Jun 20, 2026
  5.0
  Very good with service's ing the people and patience with us as well good communication.
• MC

  Michelle's Creations

  May 27, 2026
  1.0
  This is by far one of the worst post office locations I have ever done business with. Most days the clerks have poor attitudes and act as if customers are bothering them. The customer service is consistently unprofessional and dismissive. On April 22, 2026, I dropped off two prepaid packages at this location. One package was scanned into the system, while the other package was never scanned and is now missing. I filed a complaint with the Postal Inspector, but my complaint was simply forwarded back to the Highland Park station located on McNichols. I spoke with a manager, Ms. Smith, regarding my concerns, and instead of showing concern or urgency, I was basically told what I should do differently next time. At no point was I informed that anyone reviewed the surveillance cameras inside the station to investigate what happened to my missing package. As a business owner, this experience has caused me financial loss and completely destroyed my trust in this location. Based on my experience, there appears to be very little accountability or concern when customer packages go missing. I will never conduct business at this location again and will be taking my shipping business elsewhere.
• LT

  Lesley Thompson

  May 16, 2026
  5.0
  I bring packages almost every day to send out with QR codes. They're always helpful. Occasionally I'd come in and there'd be a handwritten note taped to the window announcing they were all on 15 minute break. I wonder why they don't take their breaks separately.
• RR

  REDFLAG

  May 2, 2026
  3.0
  No one was at the windows waited about 3 minutes then someone did show up

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