The UPS Store

Reviews

• JO

  Julie O'Connell

  6 days ago
  5.0
  The staff is always helpful and friendly. I appreciate the focus on customer service.
• KK

  Karen King

  May 11, 2026
  3.0
  People are generally pleasant and try to help you as quickly as possible. Don’t expect to get any assistance with notary, though the staff become instantly rude if you don’t have an appointment, even if there’s no one in the store.
• CC

  Chris

  May 1, 2026
  5.0
  John is so helpful and nice! Always hope he is working whenever I have to ship something.
• AJ

  Andrew Johnson

  Apr 27, 2026
  5.0
  I usually don’t make reviews but after going to another UPS store about 15 minutes away I can confidently say the Frankenmuth location is by far the best. Always super clean and staff are friendly and helpful. Especially Ricky he is quick and gets me in and out every time. John is also super helpful, including the rest of the team!
• JH

  Jesse Herman

  Apr 25, 2026
  5.0
  We have the Best UPS Store in area! Great local owners that support our community and such a friendly staff and very helpful. When I visit other UPS stores they are unkept and not super friendly. I will say this….. why do Amazon return customers treat the employees poorly on their own return? I have seen all employees try and assist the customer and the customers were rude, disrespectful and curse even because they didn’t read the easy Amazon return instructions. You be seen this in the UPS stores and Staples in Saginaw too. Very SAD!! We are responsible not the UPS store employees to know this. We bought it from Amazon, not them. Treat people with more respect, you expect it and it goes far in all business's. I’ve seen it all over in our town and surrounding towns. It’s not right to treat employees poorly and disrespectful. Thank you all and you are all great there! I appreciate what you do every-time I’m in our Frankenmuth UPS Store. You are the BEST!!!

Frequently Asked Questions About The UPS Store