United States Postal Service

Reviews

• KB

  Katarina Berg

  5 days ago
  1.0
  I have a po box at this location and they've lost 3 packages within the last month of mine. Packages that have been signed for as delivered to that location. The latest one, she went to look for it for about 3 seconds and then instead of looking into the tracking number just gave me the managers number and told me to call her??? Manager doesn't even answer the phone so also not helpful.
• DD

  Deja-Monet Daniels

  Sep 16, 2026
  2.0
  Had a passport appointment and was running late. Tried to call multiple times and received no answer after 10 minutes even though the phone was ringing. Arrived exactly 9 minutes late & waited in line for about 5 minutes while 2 agents worked through a line of at least 5 people/groups of people ahead of me. Walked around to grab a passport application so I could complete it while I wait for the 4+ people in front of me to go. One agent asked if I had an appointment. I said yes, told her my appointment time, and told her that I tried to call. She then asked the other agent if she would accept my appointment since my papers weren't filled out. She said no, even though the forms would be complete before she could even assist me. I didn't argue as I was indeed late and they weren't particularly rude about it (nor were they particularly nice/apologetic about it), but I just wanted to let future customers know the following: 1. You will be waiting at least 15 minutes to be serviced, if not more. This is the only location open after normal working hours and is centrally located, but criminally understaffed. 2. If you don't have your application printed or filled out, you will not be provided grace if you are running late. (Yes, even if it will take them longer to service you than it will for you to fill out the form!) It seems that they're used to older or less literate people who don't know how to fill out a simple form taking 30+ minutes to fill it out. Pre-fill & print out your application for to avoid any issues. 3. Don't try calling. They won't answer. If you have a question or are running late, assume the answer is no and that you'll have to reschedule. If possible, I recommend going to a different location that doesn't have such a consistent flow of customers. It's hard to blame the staff for being jaded and doing everything in their limited power to reduce their workload when it's so visually apparent how understaffed the location is. I'm 99% sure I would have a better rating for this location if there were just one more agent on shift. Unfortunately, providing decent customer service (i.e. grace periods) is an important part of my rating & I cannot say I received that.
• FF

  Fly

  Sep 15, 2026
  1.0
  Lady was so rude today I had to leave this was at 7:10 today and I don’t even write reviews
• SJ

  Sundus Jaber

  Sep 11, 2026
  5.0
  Teresa, Belinda, and Ericka were super helpful. They were very pleasant as well.
• SI

  Sasha ivy

  Aug 20, 2026
  1.0
  Extremely Unprofessional!! Avoid This Location!!! This has to be one of the worst customer service experiences I’ve had at a post office. The lack of professionalism, communication, and basic courtesy from the employees is unacceptable. Employees were eating snacks while interacting with customers, speaking rudely, complaining about their jobs, and showing absolutely no sense of urgency or empathy. Instead of helping customers, employees repeatedly went to the back to eat while people were waiting for assistance. If you make a passport appointment, be especially careful. My experience was that the employees did not know how to properly handle the appointment and ultimately canceled it rather than taking the time to figure out how to assist me. That is completely unacceptable when customers are making appointments and arranging their schedules around them. Customers should not have to listen to employees complain about their workplace or feel like they are inconveniencing staff by asking for service. If you value your time and expect basic professionalism, I strongly recommend going to a different location. Save yourself the frustration and go somewhere else.

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