The UPS Store

Reviews

• AC

  Amanda C

  Aug 12, 2026
  5.0
  Everyone is always so helpful and friendly.
• ME

  Melinda Elasivich

  Aug 11, 2026
  5.0
  They are the best. Friendly, fast and make things so much easier to return items.
• CB

  Carol Barr

  Aug 7, 2026
  5.0
  I’m always in this UPS store. Returning yet another Amazon package. The staff is always more than helpful to help me out with whatever I might be struggling with. And they always do it with smiles. I so appreciate all of them. They work hard.
• AJ

  Amanda Joyce

  Jul 16, 2026
  5.0
  I lost my brother unexpectedly and was helping my parents by making the funeral cards, I live in Clio, work in fmuth so normally use fmuth ups. I was going through the most difficult time I have ever been through and they were horrible to me. So I called Clio ups, Kalie was who helped me. She was so wonderful and patient with me as I literally couldn’t even speak. She helped me get the cards printed properly and even did extra cutting. Thank you Kalie from the bottom of my heart, you have no idea how much your kindness and understanding helped me even with something so small, at that time to me it was a mountain.
• JJ

  Jen

  Jul 16, 2026
  1.0
  Today was the worst customer service in the Clio store #6233. The lady (Kalie) was short with me on every answer like i was an inconvenience. She said if I did want to pay the dollar for them to print I could take my package back home and come back. I explained I have never had to do this and was confused at why now is it making me pay. When I asked for a moment to see if I could find what Amazon wasn't providing me, she seemed to get frustrated at me and walked away, but not until after trying to get me to cancel my return and do something else, but that wasn't what I was trying to do. Either way, once I realized I couldn't get the bar code to pull up, I asked for the Info to send it to to be printed. Again, short but pointed to the email Address. While I was sending the info to the store to print, I used the time to explain at my frustrations with Amazon bkz if I knew this before coming in I wouldn't have needed time to verify I couldn't get it. I also told her that I was also frustrated at how she choose to be short with me and force me into options without trying to understand what I actually wanted. The moment I did that she told me she wouldn't help me. So bkz I calmly expressed my dissatisfaction with the service I now could no get help. I never raised my voice and never spoke mean. I said that is fine I will get in line for the other lady. She told me the other lady wont be helping me either. I called customers service to put in a complaint. While in store, on HOLD, I told my daughter I wasn't leaving until cust service helped me and Libdsey said that is fine stay all day. Once customers service put in the complaint in both Kaylee and Lindsey, I asked if I should stay in store and was told to wait in the store for a call back within 59 mins to get serviced. Lindsey then asked me to move my package so I am not in the way. I said the package is heavy and she could move it if she would like to. She said I was telling her what to do, which is not how it happened at all. I didn't raise my voice or have an attitude about it. Now she told me to leave, but Cust Service told me to stay and wait for the supervisor call back and called the cops on me. Kaylee inform me she was the only manager and they both said they would never give me their bosses info for a local complaint to be put in and said she didn't care bkz vust servicey has no say on how they behave. I even tried to explain that they felt I was rude and I felt kayee and now both were rude, so it is a miss understanding. They just got louder. I could no longer talk unless I wanted to get into a shouting match, so instead I choose not to compete. I called customers service back to ask for what I should I do as I was told to stay but they called the cops and lied to the cops about what was happening. Reminder that most the time there were no customers and when there were we didn't speak to each other so they could service them. He asked to speak to one of them, they refused. I started crying bkz of how horrible this was feeling and they made fun of me for it. He asked me to put him on speaker phone, I did. He gave me a case# and told me to give that if they need a recording about how I was being treated. He told me to stay and escalated me to a supervisor and told me to stay in the store until I am called back (max 30 min), but not to speak to them. Result they lied and backed each other up and refused me a way to actually hold them responsible for their behavior and lying about how this all happened. I have NEVER had this problem with the tall guy that works there or the guy that works there. However, since there is no way to know who your going to get, I suggest staying clear of this store. That was the worst feeling ever to calmly voice your dissatisfaction and have all this happen. I suggest the Frankenmuth office, they were fabulous. Everything was explained, so I understood why Amazon was not normal for me on this return. That was the world of difference... I wasn't an inconvenience to this employee like I was to the Clio emp.

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