The UPS Store

Reviews

• SS

  stacey sharlow

  Jul 25, 2023
  1.0
  owner of the store is a joke who does not care for customers.
• LS

  Luis Sanchez

  Mar 28, 2022
  4.0
  They have a very nice and helpful staff but most times the lines move extremely slow causing backups. Trade offs which I fully understand.
• CS

  Chet Singleton

  Feb 26, 2021
  1.0
  Took a package in on February 15 to go to Florida, today is the 26th. Still no package, tracked it thru other ups sources. Was told it never left that store, so either the pickup driver or someone at that store stole it. Never again.such a disgrace
• EP

  Edwin Pineda

  Jun 19, 2019
  1.0
  Don’t bother calling, it’s not like they answer the phone! Let me guess...busy, lots of customers, overwhelmed...the list goes on.
• LL

  Landon LaPalm

  Aug 11, 2017
  4.0
  So I had a vizio TV shipped from Detroit to Washington. Kristy (I believe that's her name) was very helpful in getting this done for me. Very polite and a pleasure talking to her on the phone. Unfortunately my TV did get busted. No problem, I opted for the insurance. It did take a while for the process to happen, about a month, but Idid get the money back plus the shipping cost. This is why only 4 instead of 5. Still a 4 because I did bug Kristy many times on the phone and she was still very polite and eager to help. One thing I did learn though is that I was lucky to get my money. Even though I used the original box with all the original cardboard and styrofoam, which wasn't cracked or broken, and had everything perfect inside the box, usually people don't get their money back. UPS does have strict guidelines for packaging. Too many reviews I, have read, in which the package wasn't properly contained. Mine should have been in an additional box with packing styrofoam balls, but I got lucky with how thorough it was packed. (I believe). Just an fyi. UPS will package for you correctly for a fee. Thanks again Kristy for all your help.

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