The UPS Store

Reviews

• CM

  Christopher Maresh

  Apr 14, 2026
  3.0
  Went in to drop off a package and they charged me $2 to tape a package. Insanely shameful cash grab from corporate. I know the employees can’t control that but it’s ridiculous.
• PO

  Plates & Opinions

  Apr 3, 2026
  1.0
  I am writing to formally express my concern regarding a very negative experience I had at your store on March 29, 2026. I visited the location to drop off a shipment and encountered what I would describe as some of the poorest customer service I have experienced. Upon entering, the employee did not greet any customers. Instead, her first words were, “Do you have a shipping label?” Her tone and demeanor made it seem as though customers were an inconvenience. I witnessed her speak so rudely to another customer that the individual ultimately left without completing her shipment. In my situation, although Amazon initially provided a label, my order had been shipped in two packages, requiring a second label. While I understand that this may be standard policy, the explanation was delivered in a rude and dismissive manner. There is a professional and respectful way to communicate procedures to customers, which was clearly lacking. Additionally, I was instructed rather forcefully to lift my package onto the counter myself. While I understand there may be limitations or policies regarding lifting, the request was delivered in a demanding and unprofessional way. After stepping out to resolve the labeling issue with Amazon, I returned to the store and overheard the employee speaking negatively about customers to an off-duty employee in the back, as well as referencing the earlier customer who had left. This behavior was inappropriate and unprofessional. Once I obtained the additional label and paid the required fee for printing, I was then instructed to carry my packages to the back area myself, in front of several other customers who appeared equally uncomfortable with the situation. When I raised a concern about potential injury and asked why the off-duty employee could not assist, I was told, “He’s off work.” Overall, the experience gave the impression of a business operating without basic customer service standards. Customers should not feel disrespected, dismissed, or unsafe when conducting routine transactions. I hope this matter is addressed to ensure future customers are treated with the professionalism and respect they deserve.
• LL

  LambLover

  Feb 6, 2026
  5.0
  I love you. UPS it’s so much fun. When I was a child, which was a really long time ago, I loved coming here and seeing male man’s
• AJ

  Arys Jay

  Jan 20, 2026
  5.0
  I came into UPS feeling a bit overwhelmed and in a rush, with no clear idea of what I actually needed. Blake stepped in and completely turned the experience around. He was incredibly polite, kind, and patient, taking the time to guide me through everything without making me feel rushed or uncomfortable. His professionalism was truly unmatched, and he made what could have been a stressful situation smooth and easy. Excellent customer service thank you, Blake!
• ME

  Mark E

  Aug 12, 2024
  5.0
  Jason is always a delight to work with. He always has a smile on his face, is patient with each and every customer, and doesn’t hesitate to step in and help when he sees a customer struggling with the self-service machines. All companies should strive to mass produce a Jason.

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