The UPS Store

Reviews

• MM

  Mickey Margosian

  Aug 19, 2026
  5.0
  Jason is the best. The best UPS store I've been to in the area
• CM

  Christopher Maresh

  Apr 14, 2026
  3.0
  Went in to drop off a package and they charged me $2 to tape a package. Insanely shameful cash grab from corporate. I know the employees can’t control that but it’s ridiculous.
• PO

  Plates & Opinions

  Apr 3, 2026
  1.0
  I am writing to formally express my concern regarding a very negative experience I had at your store on March 29, 2026. I visited the location to drop off a shipment and encountered what I would describe as some of the poorest customer service I have experienced. Upon entering, the employee did not greet any customers. Instead, her first words were, “Do you have a shipping label?” Her tone and demeanor made it seem as though customers were an inconvenience. I witnessed her speak so rudely to another customer that the individual ultimately left without completing her shipment. In my situation, although Amazon initially provided a label, my order had been shipped in two packages, requiring a second label. While I understand that this may be standard policy, the explanation was delivered in a rude and dismissive manner. There is a professional and respectful way to communicate procedures to customers, which was clearly lacking. Additionally, I was instructed rather forcefully to lift my package onto the counter myself. While I understand there may be limitations or policies regarding lifting, the request was delivered in a demanding and unprofessional way. After stepping out to resolve the labeling issue with Amazon, I returned to the store and overheard the employee speaking negatively about customers to an off-duty employee in the back, as well as referencing the earlier customer who had left. This behavior was inappropriate and unprofessional. Once I obtained the additional label and paid the required fee for printing, I was then instructed to carry my packages to the back area myself, in front of several other customers who appeared equally uncomfortable with the situation. When I raised a concern about potential injury and asked why the off-duty employee could not assist, I was told, “He’s off work.” Overall, the experience gave the impression of a business operating without basic customer service standards. Customers should not feel disrespected, dismissed, or unsafe when conducting routine transactions. I hope this matter is addressed to ensure future customers are treated with the professionalism and respect they deserve.
• GS

  Gary Scholnick

  Dec 22, 2019
  5.0
  We rely on Jason and team and have never been disappointed. Their service level is unmatched; follow thru and commitment to excellence is unwavering. A Great Value. We recommend them highly and often!
• AE

  Abdel-Rahman El-Mesiri

  Oct 25, 2018
  5.0
  Edit: Terribly sorry, that review was meant for the UPS store at 2510 S Telegraph. The exteriors look identical in the pictures, and both are on Telegraph. I appreciate your offer to help, and will be in touch! Had a package sent out on Monday, paying for it to be guaranteed by Friday. I didn’t get the package until Monday. I went in to talk to the store manager who simply told me she’s not responsible for the drivers and handed me a 1-800 number (which I had already received from an employee). When I told her I called that number already and only got a machine she said to hit 0 until someone picks up then showed me to the door. It was clear she didn’t care, and was more interested getting the issue out of her store than resolving it.

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