United States Postal Service

Reviews

• MM

  Mia

  Sep 29, 2026
  1.0
  This office is always so busy and Under staffed, the clerks act over worked and stressed. Never had a pleasant experience. Always dread to go in the office and wait 20 minutes and then get treated like a big inconvience.
• AM

  Alan Macdonald

  Sep 25, 2026
  5.0
  Scheduled appointment for passport photos. In and out in 15 minutes.
• SC

  Sungmin Cho

  Sep 1, 2026
  1.0
  Probably the worst post office i ever visited. Branda was absolutely rude and their team has no idea what they are doing. Well, you can already tell how bad this place is by overall reviews!! Waste of tax money on terrible service.
• DL

  Duyên Lê

  Aug 25, 2026
  1.0
  Wow, for the location to be in Birmingham and paid by residents’ tax dollars, I am disappointed. You would expect that there is a bit of quality and standards to the service. Unfortunately, that is not the case at this location. It is such a low traffic location, but the main employee behind the counter would avoid the workload as much as possible. Seems like it is a consistent issue according to previous reviews. Not only that, but she is constantly on the phone while servicing customers. There are no standards or professionalism whatsoever at this location. I originally came to complete my passport application. This location does not have a designated passport area like the Troy location so everyone is standing in one line. I had made an appointment for my application, but still had to wait in the same line as everyone else to be serviced. What was the point of an appointment? Unfortunately, I could not complete my application due to not having the needed documents. Totally my responsibility. I then made an appointment for the next day, I arrived five minutes late and still had to wait to be serviced. When I got to the counter, I had told the same unprofessional employee with her ear piece and on the phone with someone else during work hours, that I was there for my passport appointment. She told me that I had to wait because it was only her here and that she will need to service other people first. So what was the purpose of making an appointment? She then asked what time my appointment was and I told her that I was late, but I also have been waiting. She told me that I have to reschedule. So I made an appointment the day before, I arrived early and had to wait, and arrived the next day late and had to wait and would have to wait even more if I was also early? My suppose 15 appointment would’ve exceeded that time with the waiting. I would understand the late policy if they had actually valued their appointment time, but it doesn’t matter. Overall, it seemed like she would rather have me reschedule and not deal with my passport appointment. How is that it is okay to have customers make appointments and still make them wait, but have no grace when they are five minutes late?
• BA

  Birmingham Andrew

  Aug 25, 2026
  1.0
  This is the worst run, worst staffed, most demoralised looking staff office I have ever encountered. The management here must be awful. The staff are slow, inefficient, no motivation, no visible support from peers or managers. This is not one to work with. The positive side though: our mail carrier who works out of this office is AWESOME! He cares, he works hard, pays attention, is a super nice guy and I suspect he is not supported in growing his career by his managers in this office. How and what he is, is what this location can be, but it is t that at all. If you want counter service, go to Troy instead, it is better functioning. Really sad to have to write this all.

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