United States Postal Service

Reviews

• AM

  Andi M

  Apr 22, 2026
  1.0
  I waited in line for 15 min with my son during their walk-in passport times to get his passport, when I approach the window, I was told that because there was only one person they wouldn’t be able to do it. I explained that we had all the paperwork filled out and we had made copies already so they didn’t have to do that. She then said do you have a picture? while tapping the paper with her finger. I said “no you do that here” then a man waiting in line behind me decided to yell at me, “THEYRE SHORT STAFFED!” The woman behind the desk, then said very rudely you should make an appointment, which I informed her I tried and it wasn’t working, and that these were the walk-in hours, she told me she would not help me. If you’re going to advertise walk in hours, you should accommodate people, and If you can’t, you should put a sign on the door that says (no passports for walk-ins today) so that a person doesn’t spend 15 minutes in line and then get yelled at by a guy and treated badly by the person behind the desk who should be doing her job or at least be kind. Take down the advertised walk in hours on your website or at a minimum put a sign on the door. Incompetent and rude
• RB

  rita belton

  Feb 20, 2026
  1.0
  I called to complain about my packages being left at the mailbox on the ground in the snow. Our regular carrier usually brings the packages that don't fit into the mailbox to the house. I explained this to the clerk that answered the phone. She proceeded to tell me I needed a tracking number and a picture to prove that a carrier did this and that the package had been delivered by the UPS. I explained to her that I am a retired carrier of 35 years and I think I can read a package and tell whether it came from USPS, UPS, or FedEx. She continued to tell me that the package couldn't have come from USPS and that the UPS delivery person was doing it. The boxes were clearly marked USPS ground. A total embarrassment to the service.!!!
• HS

  Holly Shafer-powers

  Dec 29, 2023
  5.0
  Ada office is great. Clerk Aaron is knowledgeable,always helpful, friendly and upbeat.
• SV

  Sue Vanderlaan

  Dec 26, 2021
  5.0
  I don’t understand the negative reviews. The Ada branch employees are always pleasant and incredibly patient. Especially with customers who are not prepared. I’m at the post office a few times a week and have always had excellent service.
• DF

  Debi Foote

  Jun 29, 2020
  1.0
  I needed 3 pieces of tape. She wouldn't do it. Instead she wanted me to buy a roll for $3.99. ! come on!! A little customer service goes a long way!!

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