The UPS Store

Reviews

• BL

  Bob Letourneau

  Sep 14, 2026
  1.0
  Terribly unprofessional people. With a great deal of inhumanity. I went there to shred documents today. I got no help offered from them to carry any of the boxes in from my vehicle. At out business, we constantly help our customers carry into our showroom, their windows and screens. We have done this for the past 49 years and will continue to do so. I was not aware that I had to insert my own documents individually into a small slot. I had 130 pounds consisting of 10 boxes so it took quite a while to do. Then..... IT GOT WORSE!! I guess that morning cup of cappuccino got the best of me!! I embarrassingly had to urinate due to the extended time the documents took to insert. When I asked the male employee to use their restroom, I was told that was not possible. I asked him two times as I hustled to try and finish inserting all of the documents and hold in my urine. He refused each time. When I asked a 3rd time, the male employee asked me, "when you have to pee, where do you go?".... I awkwardly responded.... "in the toilet?" He replied, "well... there you go". I do not understand his question or his comment to my answer. Does anyone else out there understand it?? I then pleaded with the female employee asking her if I could please use their restroom to urinate and she also denied me. I explained to her that it was urgent and she denied me once again. I could not hold it any more and was forced to then grab all of my boxes and put them into my company van and drove away to find and use a rest room. The male employee ran several hundred yards behind my van as I drove thru their parking lot and subsequently thru the Eldredge Lumber parking lot in order to reach Route 1 and head south as I drove to my office building to use my own restroom. A few minutes later while at my office building, I discovered that the York Police Department had called my office/showroom. The UPS Store could not figure out why I left so quickly without taking the time to pay them and had called the York Police. I have owned and operated Seacoast Glass in Kittery since 1977 and we do not deny our customers the use of our restroom and especially would not do that if one of our customers were repeatedly asking for relief and in such discomfort.
• CH

  Carolyn Hanley

  Aug 24, 2026
  1.0
  I was 3rd in line and there were 2 people waiting on customers. Both cashiers were finishing up so the person in front of me went to the gentleman and I headed over to the lady. She started tidying up her area and the line started building up. I waited patiently for several minutes and after several more people entered and got in line, she told me I had to got to the other line. I Started out at 3rd, now I am 5th in line! Then she took the gentleman that came in well behind me (called him over by name). On top of that he was looking for a package, so she told the man that was taking care of our line to go look for it even though there were now 7 people in his line and none in hers. If she had just said, "I can't take you at this time" right at the beginning, I would have understood, but she blatantly ignored me for several minutes before she said anything, and made a 2 minute errand turn into a fifteen minute wait. Next time I will go elsewhere.
• KD

  Kadesha Deslandes

  Aug 8, 2026
  1.0
  I pay for my package to be delivered in 3 days and it's 6 days now my package as not been delivered my tracking number as not been update I call the toll free number they send me back to the store we're i send it from now I can't get any information on my package. It's like around and around for my package and I really need my stuff
• JC

  Justin Chaddick

  Aug 7, 2026
  5.0
  Fast and friendly!
• JA

  Janet Allen

  Jun 22, 2026
  5.0
  We recently used this UPS Store to help us ship furniture within the US and box furniture to transport by air internationally. The staff in the store were exceptionally helpful, professional and very friendly and caring about the sentimental furniture we were trying to relocate. Everything made it to it's final destination in perfect condition. I would highly recommend using this store as the staff are great and very knowledgeable about all things packing and shipping. Thank you to everyone!

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