The UPS Store

Reviews

• MJ

  MOPWR Jeep

  May 3, 2026
  1.0
  The older lady that I interacted with at the Falmouth location has terrible customer service skills. She was not setting a good example for the younger girl that was working there yesterday. She was rude and argumentative.
• FL

  Frankie Lyon

  Feb 10, 2026
  5.0
  David did a very nice job. I like this place thanks to him 😄
• AD

  Amy Dow

  Jan 13, 2026
  5.0
  This UPS store is outstanding. I have been shipping items through UPS for years, in two different states and several locations. This UPS stands out as the best there is. Friendly, polite, knowledgeable, helpful. For a large corporation, this location gives you a small town, we are here for you feeling. THANK YOU to everyone in the store that helped locate and obtain my package and for the absolute best personal service!
• DD

  Dan

  May 22, 2023
  1.0
  I have had a slew of terrible experiences here. I only keep going back because I happen to live very closeby. Most of the time, I use a much further and less convenient UPS store. I drop off packages that are prepaid, already packaged - very easy - every day as a regular customer. One lady with short brown hair and glasses, around 50-60 years old, is constantly rude. She yells at me, other customers, and even her own employees. The other employees often whisper to me that she's wrong (about weird USPS conspiracies) - or they just step up and take the boxes when she gets angry and throws a fit behind the counter. It seems like a super toxic environment in there, and I constantly see an influx of new employees coming in and going. Their turnover seems to make her more angry because she is constantly micromanaging the tiniest movements and actions of me, other customers and the employees. The other store further away is super happy to accept my packages and has never complained, even once, in several years. I think it is even smaller than this store. I have a UPS mailbox at the other store (this lady refused to sell me one - luckily - in one of her angry stupors) - and it's had the same group of employees there for several years now. They are always happy, chipper and into fun small talk. I don't know how much gas I've wasted going further out of Falmouth by now, but based on my consistent poor and demeaning experience here, I sincerely advise you do the same.
• AM

  Andrew Mass

  Feb 23, 2018
  5.0
  Nice folks

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