The UPS Store

Reviews

• MS

  Michele Suire

  Oct 2, 2026
  1.0
  I came in to return several Amazon items. I understand it was Friday and that everyone can be tired after a long week, but I received some of the worst customer service I’ve ever experienced. As soon as the employee saw how many items I had, he started making faces and scanning the items while leaning his arm on his waist, clearly showing his frustration. I asked him if he was upset, trying to make conversation and lighten the mood. He told me he was tired, so I told him that I completely understood because I was tired too, and that returning these items was simply part of my job. Even after that, his attitude didn’t change. At one point, he told me to wait because he needed to use the bathroom. In between the items I was taking out, he would also stop and look at his phone, even though I was taking less than 30 seconds to get each QR code ready. If someone doesn’t want to work, that’s their choice, but they shouldn’t make other people who are also working feel uncomfortable or bad for simply doing their job. I understand being tired, but basic professionalism and courtesy should still be expected. I would appreciate it if management could follow up on this situation and address the customer service concerns with the employee. I’m not looking to cause problems, but I do believe this kind of behavior should be addressed so that other customers don’t have a similar experience.
• LA

  Laura Goldin Ames

  Sep 11, 2026
  2.0
  I've been using this store for a while and it seems to be under different management every time I go. Had to return an amazon package today and walked in to a busy store with people waiting. Only one person was at the counter assisting customers. He was quite curt and abrupt when I presented my return. It seemed like he was annoyed at the very existence of having customers. He also made me remove my amazon item out of the container- "take it out" he curtly said. After scanning the return, he gave me a receipt and then said "i don't need this" pointing to the packaging. I said "thank you" and his reply was "uh-huh" like he was doing me a big favor. Um rude. I walked out thinking what is this guy's problem? He can spare everyone the attitude. Amazon returns at Whole Foods take the items out of packaging and throw the packages away. They are also friendly towards customers. I don't need to endure someone else's bad attitude when doing a simple errand.
• QV

  Quy Vu

  Jul 11, 2026
  1.0
  The core basics for a customer service oriented position is not a requirement for some of the staff at this location. It's disappointing considering UPS normally prides itself on positive customer satisfaction. This location is normally a relatively convenient location with an overall decent experience but with today's unpleasant visit, it might be worthwhile to go out of my way and drive further elsewhere. I really hope the management at this location considers revisiting some core foundational training criteria for some of the customer facing members of their team.
• DV

  David Villarreal

  Jun 30, 2026
  1.0
  Absolutely terrible service by the front desk aside from one helpful employee. They do not understand what drop offs are or returns. Do not use this location.
• CW

  Craig Wynne

  Jun 22, 2026
  1.0
  I tried to call to ask a very simple question but nobody answered and they disconnected me.

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